Remote Ticketing & Customer Service Exec (German/French)

Voluntary Action Sheffield; Sheffield; Hybrid; GBP 25,000; Full time

Job summary

A charitable organisation seeks a Ticketing Operations & Customer Service Executive in Sheffield. The role involves managing event creation, providing top-notch customer support, and ensuring smooth operations. Candidates must excel in communication, demonstrate strong organisational skills, and preferably speak German or French. Benefits include a hybrid work model and generous annual leave. Professional experience with Zendesk and CRM tools is desirable. Apply by January 2nd, 2026 for immediate consideration.

Benefits

A day off for your birthday

25 days annual leave plus bank holidays

Access to networking sessions and workshops

Company Sick Pay

Regular company socials

Qualifications

• Excellent written and verbal communication skills.
• Experience handling customer inquiries effectively.
• Ability to work independently and manage several tasks.

Responsibilities

• Create and manage events on the platform accurately.
• Provide customer support and handle inquiries via Zendesk.
• Maintain organized communication with departments.

Skills

Attention to detail

Excellent communication

Organisational skills

Independent and teamwork abilities

Confidentiality

German speaker

French speaker

Experience with Zendesk

Proficiency in Microsoft Office

Familiarity with ticketing platforms

Education

Bachelor's degree or equivalent

Minimum of 5 GCSEs A-C including Maths and English

Tools

Zendesk

Microsoft Office

Google Suite

CRM software

Job description

A charitable organisation seeks a Ticketing Operations & Customer Service Executive in Sheffield. The role involves managing event creation, providing top-notch customer support, and ensuring smooth operations. Candidates must excel in communication, demonstrate strong organisational skills, and preferably speak German or French. Benefits include a hybrid work model and generous annual leave. Professional experience with Zendesk and CRM tools is desirable. Apply by January 2nd, 2026 for immediate consideration.