Remote Technical Account Manager, Cybersecurity SaaS

Applied Intuition Inc.; Remote; GBP 80,000 - 100,000; Full time

Job summary

A leading cybersecurity firm in the United Kingdom is seeking a Technical Account Manager to join their remote support team. This role involves providing world-class post-sale support to customers, engaging at various organizational levels, and addressing technical issues. Candidates should have extensive experience in customer success within a SaaS environment, strong knowledge of cloud and networking, and excellent communication skills. Comprehensive benefits and a flexible work environment are offered.

Benefits

Comprehensive healthcare

401k plan with employer contribution

Flexible PTO policy

Generous equity offering

Qualifications

• At least five years of Customer Success / Support / Technical Account Management in a SaaS organization.
• Ability to configure Windows to capture crash dumps and conduct analysis.
• Familiar with network topologies and troubleshooting techniques.

Responsibilities

• Manage and resolve technical and service issues.
• Ensure customer success through product training.
• Act as the customer advocate with internal stakeholders.

Skills

Customer Success Management

Technical Account Management

SaaS experience

Windows Operating Systems

macOS and Linux proficiency

Network troubleshooting

Strong communication skills

Education

Bachelor’s degree in a related field

Job description

A leading cybersecurity firm in the United Kingdom is seeking a Technical Account Manager to join their remote support team. This role involves providing world-class post-sale support to customers, engaging at various organizational levels, and addressing technical issues. Candidates should have extensive experience in customer success within a SaaS environment, strong knowledge of cloud and networking, and excellent communication skills. Comprehensive benefits and a flexible work environment are offered.