Remote Quality Assurance Officer - Customer Interaction Excellence

Domestic & General Group; Remote; GBP 30,000 - 40,000; Full time

Job summary

A leading customer service provider in the United Kingdom seeks a Quality Assurance Officer to join their team. This role involves evaluating customer interactions to ensure compliance with regulatory standards, promoting good customer outcomes. The successful candidate will have experience in a fast-paced regulatory environment and possess strong analytical and communication skills. This position offers flexible working, comprehensive training, and opportunities for growth within a high-performing team.

Benefits

Annual leave – 33 days

Health cash plan

Pension scheme

Life assurance

Employee discounts

Gym membership discounts

Qualifications

• Experience in a fast-paced regulatory environment.
• Ability to analyze interactions and make confident decisions.
• Familiarity with FCA, GDPR, and TCF principles.

Responsibilities

• Evaluate customer interactions for regulatory compliance.
• Identify areas for improvement in customer outcomes.
• Provide written and verbal feedback to promote collaboration.

Skills

Attention to detail

Customer focus

Communication skills

Organizational skills

Problem-solving

Job description

A leading customer service provider in the United Kingdom seeks a Quality Assurance Officer to join their team. This role involves evaluating customer interactions to ensure compliance with regulatory standards, promoting good customer outcomes. The successful candidate will have experience in a fast-paced regulatory environment and possess strong analytical and communication skills. This position offers flexible working, comprehensive training, and opportunities for growth within a high-performing team.