Remote Product Specialist - Arts & Culture Tech

Incognito Software Systems Inc; Remote; GBP 30,000 - 40,000; Full time

Job summary

A cultural software solutions provider based in the UK is seeking a Product Specialist to join its team. This remote role involves helping arts and culture organisations streamline their operations and deliver exceptional experiences using the Artifax platform. Responsibilities include consulting with clients, training users, and providing support to ensure successful implementation of solutions. The ideal candidate has excellent communication and analytical skills, alongside a good understanding of the arts sector.

Benefits

Competitive salary

Region-specific benefits

Remote-first flexibility

Career growth opportunities

Qualifications

• Experience managing multiple stakeholders and balancing competing priorities.
• Proactive and organised approach with strong attention to quality.
• Willingness to adopt and explore AI-powered tools.

Responsibilities

• Deliver structured consultancy to configure Artifax products.
• Facilitate online and on-site training sessions.
• Build strong client relationships to support adoption and retention.
• Provide telephone and email support as part of helpdesk.

Skills

Clear communication skills

Analytical thinking

Stakeholder management

Attention to detail

Knowledge of arts sector

Experience with PRINCE2 or similar

Confidence with Microsoft Excel

Job description

A cultural software solutions provider based in the UK is seeking a Product Specialist to join its team. This remote role involves helping arts and culture organisations streamline their operations and deliver exceptional experiences using the Artifax platform. Responsibilities include consulting with clients, training users, and providing support to ensure successful implementation of solutions. The ideal candidate has excellent communication and analytical skills, alongside a good understanding of the arts sector.