Remote IT Service Delivery Lead - Elevate IT Experience

Enginuity Group; Remote; GBP 36,000 - 42,000; Full time

Job summary

A leading UK IT services provider is seeking an IT Service Delivery Lead to ensure a smooth and efficient IT service experience for internal users and customers. You will collaborate across teams to identify issues and drive improvements. Key responsibilities include managing the IT Service Desk, handling escalations, and overseeing the performance of third-party providers. The ideal candidate will possess strong customer service skills and experience with Active Directory and Office 365, contributing significantly to the overall IT strategy.

Benefits

Competitive salary

Defined contribution pension

25 days paid holiday

Life assurance

Healthcare Cash Plan

Paid membership of a Professional Body

Volunteering time off

Training and development opportunities

Qualifications

• Demonstrable experience in a lead role within an IT Service team.
• Strong customer service skills with a proactive approach.
• Good troubleshooting skills and ability to resolve issues.

Responsibilities

• Ensure smooth onboarding for new starters and revoke access securely for leavers.
• Manage IT Service Desk and ensure timely ticket resolution.
• Produce monthly IT service performance reports and manage IT contracts.

Skills

Customer service skills

Troubleshooting skills

Experience with Active Directory

Knowledge of Office 365 apps

Analytical skills

Education

ITIL certification

Tools

Active Directory

Office 365

Intune

SharePoint

Job description

A leading UK IT services provider is seeking an IT Service Delivery Lead to ensure a smooth and efficient IT service experience for internal users and customers. You will collaborate across teams to identify issues and drive improvements. Key responsibilities include managing the IT Service Desk, handling escalations, and overseeing the performance of third-party providers. The ideal candidate will possess strong customer service skills and experience with Active Directory and Office 365, contributing significantly to the overall IT strategy.