Remote Enterprise Customer Success Manager — Drive Value & Growth

Black6; Remote; GBP 50,000 - 70,000; Full time

Job summary

A leading technology firm in the UK is looking for a Customer Success Manager to ensure customer satisfaction, retention, and expansion. The ideal candidate will have over 5 years of experience in account management, strong communication skills, and the ability to simplify complex concepts for clients. This role includes collaboration with various teams and understanding customer needs to maximize value.

Benefits

Competitive base salary

Discretionary paid time off

Flexible schedules

Qualifications

• 5+ years of account management experience with a track record of exceeding targets.
• Experience in a technology-centric environment is preferred.
• Fluency in English; additional languages are a plus.

Responsibilities

• Own the overall success of customers' experience with Harver.
• Collaborate across teams to maximize customer ROI.
• Act as the voice of the customer, providing feedback and solutions.

Skills

Value selling methodology

Communication skills

Experience with business reporting tools

Attention to detail

Autonomous self-starter

Education

Undergraduate degree in Psychology or related field

Tools

Salesforce

Job description

A leading technology firm in the UK is looking for a Customer Success Manager to ensure customer satisfaction, retention, and expansion. The ideal candidate will have over 5 years of experience in account management, strong communication skills, and the ability to simplify complex concepts for clients. This role includes collaboration with various teams and understanding customer needs to maximize value.