Remote Dutch Bilingual Case Manager - Automotive CX

TTEC Holdings Inc.; Daventry; Hybrid; GBP 29,000; Full time

Job summary

A leading customer service company in the United Kingdom is seeking a Dutch Bilingual Case Manager to manage customer and dealer inquiries. You will be responsible for ensuring customer satisfaction through effective case management. Ideal candidates will possess excellent communication skills and fluency in Dutch and English, along with strong decision-making abilities. This is a full-time, fully remote role offering a competitive salary and comprehensive benefits.

Benefits

22 days Annual leave plus bank holidays

Company pension

Life Assurance 4 x annual salary

Private Medical and Insurance

Cycle to work scheme

Qualifications

• Fluency to C1 level or native in Dutch and English.
• Ability to manage multiple tasks without supervision.
• Clear understanding between call center and customer service mindset.

Responsibilities

• Manage customer cases from start to finish.
• Coordinate effective solutions and drive customer satisfaction.
• Liaise with the dealer network to resolve issues.

Skills

Strong communication and writing skills

Fluency in Dutch and English

Problem-solving skills

Time management skills

Decision-making skills

Education

Secondary School qualifications (GCSE/O Levels)

Job description

A leading customer service company in the United Kingdom is seeking a Dutch Bilingual Case Manager to manage customer and dealer inquiries. You will be responsible for ensuring customer satisfaction through effective case management. Ideal candidates will possess excellent communication skills and fluency in Dutch and English, along with strong decision-making abilities. This is a full-time, fully remote role offering a competitive salary and comprehensive benefits.