Remote Diagnostics Specialist - Advanced Tech Support

Emmetts Group; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading agricultural equipment group in the United Kingdom is seeking a Technical Communicator to provide remote diagnostic support across its dealership network. The role involves troubleshooting complex machinery issues, liaising with technical teams, and utilizing diagnostic tools to improve operational uptime. Ideal candidates will have a diesel mechanic qualification, over 3 years in diagnostics, and strong communication skills. Opportunities for career growth and ongoing training are available.

Benefits

Opportunities for career progression

Ongoing training and professional development

Supportive and innovative work environment

Qualifications

• 3+ years' experience in machinery diagnostics and repair.
• Experience with John Deere machinery is highly regarded.

Responsibilities

• Provide remote technical support to technicians across multiple branches.
• Liaise with John Deere DTAC to resolve complex diagnostic cases.
• Monitor and track Expert Alerts and JDLink™ Diagnostic Trouble Codes.
• Analyse machine data and initiate service interventions.

Skills

Strong diagnostic and problem-solving skills

Excellent communication and customer service skills

Competence with Microsoft Office and diagnostic software tools

Education

Trade qualification as a Diesel Mechanic (Cert III Heavy Diesel)

Tools

John Deere Service ADVISOR™ Remote

JDLink™ Diagnostic Trouble Codes (DTCs)

Job description

A leading agricultural equipment group in the United Kingdom is seeking a Technical Communicator to provide remote diagnostic support across its dealership network. The role involves troubleshooting complex machinery issues, liaising with technical teams, and utilizing diagnostic tools to improve operational uptime. Ideal candidates will have a diesel mechanic qualification, over 3 years in diagnostics, and strong communication skills. Opportunities for career growth and ongoing training are available.