Remote Customer Success Lead — Enterprise SaaS & AI

MedBoard; Remote; GBP 55,000 - 75,000; Full time

Job summary

A leading MedTech company in the UK is seeking a Customer Success Lead (remote) to enhance customer satisfaction and retention for its SaaS solutions. This pivotal role involves driving customer adoption and acting as the voice of the customer while working closely with Sales, Product, and Support teams. Candidates should have a strong background in Customer Success leadership, particularly in B2B environments, and a keen interest in AI and the life sciences. The company offers a competitive salary and a dynamic startup culture.

Benefits

Competitive salary

Performance packages

Career development opportunities

Qualifications

• 2–4+ years of experience in Customer Success leadership roles.
• Proven ability to drive retention and expansion in enterprise environments.
• Strong hands-on mindset and autonomy.

Responsibilities

• Own and scale the customer success function.
• Drive customer adoption, satisfaction, and retention.
• Act as the voice of the customer internally.

Skills

Customer Satisfaction

Customer Service

Effective Communication

Analytical Skills

Independence in Remote Work

Education

Bachelor's degree in relevant field

Job description

A leading MedTech company in the UK is seeking a Customer Success Lead (remote) to enhance customer satisfaction and retention for its SaaS solutions. This pivotal role involves driving customer adoption and acting as the voice of the customer while working closely with Sales, Product, and Support teams. Candidates should have a strong background in Customer Success leadership, particularly in B2B environments, and a keen interest in AI and the life sciences. The company offers a competitive salary and a dynamic startup culture.