Remote Customer Experience & Complaints Lead

Inside Housing Management; Gloucester; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading housing management organization is seeking a Customer Satisfaction Officer to manage customer complaints and ensure high levels of customer satisfaction. You will be responsible for coordinating complaints while supporting the Customer Committees and Board. The ideal candidate should have experience in complaint management, strong organizational skills, and be proficient in office software. This position offers a full-time, permanent role with opportunities for hybrid working arrangements.

Qualifications

• Experience in managing and coordinating customer complaints.
• Knowledge of corporate governance work or social housing regulations.
• Ability to produce clear and professional meeting minutes.

Responsibilities

• Lead management and coordination of customer complaints.
• Ensure fair, timely, and high-quality responses to complaints.
• Provide administrative support to Customer Committees and Board.

Skills

Delivering high quality work under deadlines

Effective stakeholder management

Proficient in Microsoft Word

Proficient in Microsoft Excel

Proficient in Microsoft PowerPoint

Proficient in Microsoft Teams

Strong numeracy skills

Job description

A leading housing management organization is seeking a Customer Satisfaction Officer to manage customer complaints and ensure high levels of customer satisfaction. You will be responsible for coordinating complaints while supporting the Customer Committees and Board. The ideal candidate should have experience in complaint management, strong organizational skills, and be proficient in office software. This position offers a full-time, permanent role with opportunities for hybrid working arrangements.