Remote Customer Care Specialist

QVC Germany; Liverpool; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading live social shopping company in Liverpool is seeking a Customer Service Representative to provide exceptional customer service and support our Customer Care Team. You will handle customer calls, resolve complex enquiries, and work towards individual performance targets. The position offers a competitive salary of £13.81 per hour, flexible working from home options after initial training, and various benefits including 30 days of annual leave and comprehensive health programs.

Benefits

30 days of annual leave

Home office options

Comprehensive health program

Subsidised cafeteria

Employee discounts

Qualifications

• Desire to deliver a first-class customer service experience.
• Experience interpreting and responding to customer questions.
• Strong communication skills to handle customer enquiries.

Responsibilities

• Support Customer Care Team by handling inbound customer calls.
• Resolve customers' complex enquiries while driving brand advocacy.
• Work towards achievable individual performance targets.

Skills

Customer service experience

Communication skills

Computer proficiency

Job description

A leading live social shopping company in Liverpool is seeking a Customer Service Representative to provide exceptional customer service and support our Customer Care Team. You will handle customer calls, resolve complex enquiries, and work towards individual performance targets. The position offers a competitive salary of £13.81 per hour, flexible working from home options after initial training, and various benefits including 30 days of annual leave and comprehensive health programs.