Remote CCTV Helpdesk & Tech Support Specialist

Kings Security Systems Ltd.; United Kingdom; On-site; GBP 60,000 - 80,000; Full time

Job summary

A security systems provider in the United Kingdom is seeking a customer-focused individual to deliver high-quality technical support. This role involves maintaining CCTV and Intruder systems, managing customer interactions, and executing a 3-week rolling shift schedule. Candidates should possess strong communication skills, be PC literate, and have knowledge of network/IP-based products. Employees benefit from a supportive work environment, health care, pension, and a comprehensive employee recognition scheme.

Benefits

Company Health Care Plan

Company Pension

Life Insurance

25 days holiday plus Bank Holidays

Development Opportunities

Referral Scheme

Employee Recognition Scheme

Employee Benefits Programme

Cycle to Work Scheme

Wagestream

Qualifications

• Ability to work within a continually changing environment.
• Exceed all tasks given.
• Portray a professional image while interacting with customers.

Responsibilities

• Work a 3-week rolling rota: Shift 1 (8-4), Shift 2 (9-5), Shift 3 (11-7) Monday to Friday.
• Remote software and site setup, ensuring all sites are accessible.
• Keep maintenance schedules up to date for all sites.
• Ensure all systems are fault-free and action flagged issues.
• Provide accurate information for engineer follow-up visits.

Skills

Customer focused

PC Literate

Strong interpersonal and communication skills

Ability to prioritise workloads

Team player

Tools

Network/IP based product experience

VMS software

Protean software

Job description

A security systems provider in the United Kingdom is seeking a customer-focused individual to deliver high-quality technical support. This role involves maintaining CCTV and Intruder systems, managing customer interactions, and executing a 3-week rolling shift schedule. Candidates should possess strong communication skills, be PC literate, and have knowledge of network/IP-based products. Employees benefit from a supportive work environment, health care, pension, and a comprehensive employee recognition scheme.