Remote Associate Application Support Specialist

UNIT4 NV; Greater London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading enterprise software company in Greater London is seeking an Associate Application Support Consultant. You will be the first point of contact for customer inquiries and provide efficient support for IT and Business Applications. The ideal candidate has strong communication skills, a background in Microsoft technologies, and experience in customer service. Join us for a progressive career in a fast-paced environment focused on employee well-being and development.

Benefits

Uncapped time off policy

Remote working opportunities

Commitment to sustainability initiatives

Qualifications

• Strong communication skills and fluent in English.
• Common knowledge of Microsoft technologies and IT infrastructure.
• Experience in a Customer Service environment is an advantage.

Responsibilities

• Provide effective support for customer inquiries related to IT and Business Applications.
• Progress each issue through to resolution while liaising with colleagues.
• Handle customer escalations and keep customers updated on progress.

Skills

Strong communication skills and fluent in English

Common knowledge of Microsoft technologies

Exceptional Customer facing skills

Good analytical and problem-solving abilities

Ability to manage time and prioritise workload

Ability to work autonomously and as part of a team

Friendly and professional manner

Experience in Customer Service

Job description

A leading enterprise software company in Greater London is seeking an Associate Application Support Consultant. You will be the first point of contact for customer inquiries and provide efficient support for IT and Business Applications. The ideal candidate has strong communication skills, a background in Microsoft technologies, and experience in customer service. Join us for a progressive career in a fast-paced environment focused on employee well-being and development.