Rehousing Support Officer

Housing Diversity Network; Basingstoke; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading housing provider is seeking a Rehousing Support Officer to play a pivotal role in customer engagement during transitions. You'll ensure smooth processes for customers moving homes, supporting them with compassion and respect. Ideal candidates should have strong customer service skills, the ability to collaborate and communicate effectively, and must hold a valid driving license. Join a positive culture with ample opportunities to make a lasting impact on lives and enjoy extensive benefits including generous leave and a matched pension.

Benefits

25 days holiday + bank holidays

Matched pension up to 12%

3 paid Wellbeing days

Private medical options

Qualifications

• Experience in delivering exceptional customer service.
• Ability to explain, reassure, and collaborate effectively.
• Commitment to teamwork with colleagues and partners.

Responsibilities

• Support customers transitioning to new homes.
• Ensure smooth customer engagement throughout the moving process.
• Handle difficult situations to achieve positive outcomes.

Skills

Customer-first approach

Excellent communication

Strong organizational skills

IT skills

Job description

Ready to Make a Real Impact? Join Us as a Rehousing Support Officer!

Looking for a role whereevery day brings purpose and your work truly changes lives? At Sovereign Network Group (SNG), we're more than a housing provider—we're a team driven by compassion, collaboration, and a shared commitment to building thriving communities.

About the Role

As aRehousing Support Officer, you'll be at the forefront of customer engagement, helping people through one of life's biggest transitions—moving home. From the first conversation to settling into a new home, you'll make sure every step is smooth, supportive, and respectful.

You'll support customers whose homes are being redeveloped or sold as part of SNG's strategic asset management plan, improving the quality of our housing, making homes easier to maintain and more energy-efficient—ultimately creating better places to live for our customers.'

You’ll take difficultsituations and turn them around, overcoming barriers and obstacles to achieve positive results. Your work will improve social value and actively bring our strategy to life for our customers. You'll be providing the best customer service possible and getting involved in shaping how we do things.

What We're Looking For

• A customer-first approach, with experience in delivering exceptional service
• Excellent communicator—able to explain, reassure, and collaborate
• A commitment to working together with colleagues and external partners
• Strong organisational and IT skills
• A housing background is helpful—but not a must
• Full driving licence and access to a vehicle (travel is part of the role)

Why You'll Love Working Here

• High employee satisfaction rate—we're proud of our positive, supportive culture
• A friendly, collaborative team that celebrates achievements together
• Encouragement to innovate and improve services—your ideas matter
• Opportunities to make a lasting impact on people's lives

Benefits You'll Enjoy

• 25 days holiday + bank holidays (plus extra days up to 30)
• Buy or sell holiday with our flexible benefits package
• 3 paid Wellbeing days + 2 paid volunteering days
• Generous matched pension (up to 12%) and life cover at 4x salary
• Enhanced maternity, adoption, and paternity pay
• Options for private medical, dental, and critical illness cover
• Wellbeing discounts, gym memberships, and 24/7 virtual GP access

About Us

AtSNG we provide over 85,000 homes and invest in communities across London and the South of England. Our mission? To create thriving communities and homes people love for generations.

We'recommitted to Equality, Diversity, and Inclusion—your voice matters here, and your individuality is celebrated.

Would you like to speak to a member of our team?

Just submit your details and we will be in touch shortly.