Registered Service Manager

Real Life Options Group; Coventry; On-site; GBP 29,000 - 35,000; Full time

Job summary

A charity dedicated to care services is looking for an experienced Registered Service Manager in Coventry. This role involves leading a skilled team and ensuring compliance with CQC standards in supported living settings. Candidates should have a minimum of 2 years management experience and a Level 5 NVQ in management and care. The position comes with a competitive salary and various benefits, including a pension scheme and paid holidays.

Benefits

Accredited training

Pension scheme

33 days paid holiday

Employee Assistance Programme

Life cover

£250 Bonus for referrals

Qualifications

• CQC registration and experience in a health or care setting.
• Minimum 2 years supervisory/management experience in care.
• Good knowledge of CQC KLOE and statutory requirements.

Responsibilities

• Lead and manage the service team, ensuring high-quality care.
• Manage financial performance and resource usage.
• Ensure compliance with regulations and internal standards.

Skills

Leadership

Communication

Flexibility

Self-Motivation

Caring

Education

S/NVQ Level 5 (in management and care)

Job description

Registered Service Manager

Covering the Midlands 
 £35k per annum

Full-time – Permanent

Real Life Options is a registered charity, we deliver creative, dynamic and person‑centred services providing a range of individualised support to people living in shared supported living properties and individual tenancies within the Midlands.

An exciting opportunity has arisen for an experienced CQC Registered Service Manager within our Midland services.

The Role

This is a permanent, full‑time position and an excellent opportunity for an experienced career driven individual to join our forward‑thinking management team, to lead, develop, manage and be accountable for your team and services across the Midland area.

We are looking for a competent and compassionate Service Manager who will successfully register with CQC and be the registered responsible Manager across our Midland services.

As part of your role, with the continued expansion as Service Manager will provide positive leadership, direction and management of the support services, ensuring the delivery of robust business and financial performance, through the effective and efficient use of all available resources.

Be prepared to work flexibly, and with continued growth establish the Service Team, working collaboratively with them in planning, scheduling, and implementing individual care and support. Ensuring the highest standard of care is delivered by a skilled, motivated and client focused team. Meeting and where possible, ensuring quality assurance and compliance across all services, always exceeding external regulatory and contractual requirements.

Knowledge / Experience

You will hold a CQC registration and be registered as a Service Manager within depth knowledge and experience in a health or care setting and supporting service users of various needs moderate to complex in both supported living and multi occupancy living.

You will have strong leadership and management skills, with responsibility to manage and prioritise your own workload whilst supporting the team.

The ability to lead and motivate a team and provide a clear sense of direction is vital for this role as well as effective financial and budgetary management capabilities. To be successful, you will need to be motivated and a committed team player, able to get the best out of people and enjoy developing and supporting your team. Drive, commitment and initiative will match your natural enthusiasm for this role.

Essential

• S/NVQ Level 5 (in both management and care) or equivalent
• Minimum 2 years supervisory/management experience within a relevant care setting
• A track record of working within services for people with learning disabilities and autism
• Good knowledge of CQC KLOE, Inspection Framework and Statutory Requirements
• Responsible for ensuring and maintaining good governance and mandatory compliance across all services at all times
• Financial responsibility and reporting to Head of Operations or equivalent
• Experience of Supported living services, Outreach Support and Domiciliary Care
• Excellent communication and organisational skills
• Leadership Qualities
• IT literate
• Ability to lead and motivate a team and provide a clear sense of direction
• Person Centred Approach

Essential

To hold a full UK driving licence.

Why Join Us?

Benefits and Rewards

At Real Life Options we treat our people with the same respect, care and consideration that we show to the people we support. Not only do we provide competitive rates of pay, a great place to work and great job satisfaction, our additional benefits include:

• Accredited training giving you the knowledge and skills to deliver a first rate job
• Access to training bursaries
• A minimum of 33‑days paid holiday a year, including bank holidays (pro‑rata for part‑time staff)
• An employer contributory pension scheme
• A free Employee Assistance Programme (including a medical helpline, telephone and face‑to‑face counselling, debt, financial and legal information)
• Life cover 2 × annual salary
• Refer a Friend Incentive £250 Bonus (terms and conditions apply)

Don’t miss out – Be Part of Something Bigger – Join a team driven by values, with a mission that matters

Apply today and start making a real impact!

We are keen to recruit someone with the right values and behaviours who can help us to ensure our workplace values are at the heart of everything we do these are:

Respect – Honesty – Responsibility – Excellence

If you can circle 6 or more of the skills below, then you could be the person we are looking for:

Honest - Good Communicator - Strong Values – Flexible - Passionate - Self Motivated - Reliable - Caring - Inclusive

Please note that initial contact with applicants will usually be by email, so please check all of your email folders regularly, including your junk mail folders.

Real Life Options are an equal opportunities employer. We seek to recruit, train and promote the best person for the job, to make full use of the talents and resources of all our people and to craft a working environment free from unlawful discrimination, victimisation and harassment in which all individuals are treated with dignity and respect.

If you have a disability, a learning difficulty, a medical condition or individual need that you believe may affect your performance in selection, we'll be happy to make reasonable adjustments to our processes to enable you to perform at your best so please do let us know.