REGISTER YOUR INTEREST - Private Membership Manager

Ten Lifestyle Group; Liverpool; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury concierge service is seeking a Private Membership Manager to create bespoke experiences for high-profile clients. The role involves relationship building, onboarding, and delivering personalized solutions. Ideal candidates must have extensive experience in luxury lifestyle management and excellent communication skills. This position offers a competitive salary and hybrid working options, making it an appealing opportunity for the right candidate.

Benefits

Competitive salary

Access to professional lifestyle networks

Hybrid/Remote working options

Paid time to volunteer

Paid Sabbatical

Ten Loyalty Rewards program

Remote Working Holidays

Employee Discounts

Diversity-focused work environment

Career opportunities within a growing company

Qualifications

• At least 3 years of experience in luxury lifestyle management.
• Strong understanding of UHNW expectations and demands.
• Exceptional verbal and written communication skills.
• Confidence in communicating with UHNW clients.

Responsibilities

• Build deep, trusted relationships with high-profile members.
• Onboard members to ensure they feel understood.
• Anticipate needs and deliver bespoke solutions.

Skills

Luxury lifestyle management

CRM system proficiency

Verbal communication skills

Problem-solving ability

Empathy

Trust-building

Job description

Register Your Interest – Private Membership Manager

4 weeks ago Be among the first 25 applicants

Register Your Interest: Private Membership Manager
Are you ready to be the trusted partner to some of the world's most inspiring individuals? At Ten Lifestyle Group, we’re on a mission to become the most trusted service business in the world. Millions of members already rely on our award‑winning lifestyle, travel, dining, and entertainment services – powered by innovative technology and trusted by global partners like HSBC, Swisscard, and Royal Bank of Canada. Now, we’re looking for exceptional talent to join our elite team of Personal Membership Managers – the driving force behind Ten’s bespoke, world‑class member experiences.

Why Register Your Interest? We’re building something remarkable — and while the role might not be open today, it could be tomorrow. By joining our talent pool, you’ll be the first to know when new Private Membership Manager roles become available.

What does the role involve?

• Building deep, trusted relationships with high‑profile members such as entrepreneurs, business leaders, and creative innovators.
• Onboarding members in a way that makes them feel truly understood and valued.
• Anticipating their needs and delivering bespoke solutions across travel, dining, entertainment, and more.
• Acting as a trusted partner and ambassador of Ten’s world‑class service.

Requirements

• At least 3 years of experience in luxury lifestyle management.
• A strong understanding of UHNW expectations and demands.
• Understanding of and experience using a CRM system.
• Exceptional verbal and written communication skills, combined with demonstrated problem‑solving ability.
• A deep sense of empathy and ability to connect with members quickly, building trust.
• Confidence in communicating with UHNW clients.
• A ‘can do, will do’ mindset, willing to get whatever is needed done.
• A high sense of ownership in everything you do, taking responsibility.
• Confidence in delegating efficiently, and understanding the importance of following up internally and externally.
• Proven track record of building trust with members.
• Incredible ability to drive noticeably high member satisfaction.
• Analytical in approach, with a commercial understanding to service delivery.

Benefits

• A competitive salary depending on experience.
• Access to a world of professional lifestyle and travel networks – tap into a pool of knowledge.
• Hybrid/Remote working; if you don’t live near our London office we are open to fully remote options.
• Paid time away from work – a paid day each year to volunteer time for a good cause.
• Paid Sabbatical – one month after every five years of service.
• Extra Rewards – a lucrative Ten Loyalty Rewards program with bonus and gifts.
• Remote Working Holidays – possibilities to travel and work anywhere in the world.
• Employee Discounts – access to great travel and entertainment discounts.
• Be part of our global, dynamic, and inclusive team, with diversity at its core.
• Genuine career opportunities within a dynamic and international company.

🌎 Rewards designed around you:

Ten Life Group is a global luxury concierge service and our travel department offers a unique opportunity to join a vibrant team. Our clients and colleagues are the cornerstones of what we do, and we serve High‑Net‑worth and UHNW clients with their travel requests. We are growing quickly and have ambitious plans to keep innovating, inspiring, and improving the lives of millions of members. As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.

Looking ahead, Ten’s strategy revolves around four key areas:

• Deliver a world‑class member experience.
• Invest in technology.
• Expand contracts with new and existing clients.
• Establish a foothold in new markets by leveraging its market‑leading service proposition.

Commitment to Diversity
We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at Ten. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance, and business needs.