Service Manager

Imagine Independence; Burnley; On-site; GBP 38,000; Full time

Job summary

A leading third sector organisation is seeking a Service Manager based in Burnley, East Lancashire. The candidate will lead a team supporting individuals with learning disabilities and mental health challenges, ensuring high standards of care. Responsibilities include compliance with health regulations and day-to-day management support. Ideal candidates are empathetic leaders with a passion for making a positive impact. Benefits include 28 days leave and a contributory pension scheme. Apply by January 22, 2026.

Benefits

28 days annual leave

Employer's contributory pension scheme

Employee Assistance Program

Qualifications

• Full UK driving licence preferred.
• Experience in managing support teams for individuals with learning disabilities or mental health issues.

Responsibilities

• Lead a team of Specialist Support Workers.
• Ensure compliance with relevant health and social care regulations.
• Provide management support across multiple sites.

Skills

Leadership

Empathy

Team Management

Communication

Job description

• Ref: 26/02 Service Manager - Burnley, East Lancashire

Ref: 26/02 Service Manager - Burnley, East Lancashire

Job Reference: 26/02

Hours: 37.5 hours per week

Salary: £37,843.79per annum (plus on call requirement £30 per day on a rota basis).

Based in: Burnley/East Lancs

Driver: Full UK driving licence preferred

Benefits: 28 days annual leave plus statutory bank holidays, employer’s contributory pension scheme, EAP scheme and other generous benefits

Are you a motivated leader who thrives in a dynamic, fast-paced environment? We are seeking a Service Manager who brings enthusiasm, professionalism, and a positive approach to a lively and rewarding service. The ideal candidate will be energetic, friendly, and confident in guiding teams through day-to-day challenges while maintaining high standards of support. If you are passionate about making a meaningful difference, enjoy building strong relationships, and excel in an environment where no two days are the same, we would love to hear from you.

Imagine Independence is a leading third sector organisation, passionate about supporting people with mental illness, neurodiversity, learning disabilities, and behaviours that challenge to live as part of their community. Imagine exists to challenge the stigma that having a mental illness or learning disability still brings. Imagine supports people to live meaningfully by nurturing their individuality and recognising the power of small steps.

Every day, Imagine’s staff and volunteers generously share their experience, knowledge, and talents with the people they support. Through their focused dedication to Imagine’s mission, and the courage to challenge the status quo, people feel valued. They know they are making both the ‘everyday’ and the ‘extraordinary’ become possible for everyone. They walk alongside the people they have the privilege to serve, helping to transform lives, one day at a time. And they never give up.

Job Summary

• To lead a team of Specialist Support Workers in East Lancashire. This will be providing support for individuals with learning disability, mental health issues and complex needs.
• To work with the Registered Manager/ leadership team to ensure compliance with the requirements of the Health & Social Care Act 2008, Mental Capacity Act 2005, and associated regulations and Care Quality Commission (Registration) Regulations 2009.
• To work collaboratively with the service manager on a day-to-day basis and provide management support across sites in the area of East Lancashire . This work will be reviewed at regular intervals during planned supervision sessions.
• To provide line management as a core part of experiential work
• To be fully involved alongside established Heads of Operations in the management of the services.

Imagine is a values-based recruiter and so it will be seeking to ensure that the successful candidate will align with the following:

• Meaningful Living: Using empathy to bring together diverse people and resources, to put the everyday within reach of everyone.
• Nurturing Individuality: Creating conditions that support people to be true to themselves and express their truth.
• Focused Dedication: Showing up each day hungry to do our best to learn and develop. We never give up on people.
• Challenging Ideas: Keeping our efforts real and centred on what matters most, we do not settle for the ordinary when better is possible.
• Generous Sharing: Giving of ourselves, our experiences and knowledge, to promote and provide a great service.

For an informal chat please ring Chloe Gregson 07909255655 Monday – Friday 9am – 5pm

Closing date for Application : 22nd January 2026 at 12 noon.

Interviews will be held : 28 th January 2026.

An enhanced DBS will be required for this post.

Imagine aims to be an equal opportunities employer and welcomes applicants from all sections of the community

Head Office: 25 Hope Street, Liverpool, L1 9BQ