Receptionist (Patient Services)

King Healthcare Ltd.; Greater London; On-site; GBP 30,000 - 35,000; Full time

Job summary

A premium healthcare provider in Central London seeks a warm and organised Receptionist (Patient Services) to join their Front of House team. The role involves welcoming patients, managing check-in/check-out processes, and supporting clinicians while maintaining a professional and calm environment. Candidates should have experience in customer-facing roles, excellent communication skills, and the ability to manage multiple tasks. This position offers a salary between £30,000 and £35,000 and is full-time on-site.

Qualifications

• Experience in a premium healthcare, hospitality, or customer-facing environment.
• Comfortable managing multiple tasks under pressure.
• Ability to uphold GDPR and clinic compliance standards.

Responsibilities

• Welcome patients and ensure a smooth experience throughout their visit.
• Manage check-in/check-out and daily clinic flow.
• Support clinicians by coordinating schedules and maintaining accurate records.

Skills

Excellent communication skills

Organizational skills

Polished telephone manner

Ability to manage multiple tasks

Professional manner and presentation

Tools

EMR/CRM systems

Microsoft Office

Job description

Position titleReceptionist (Patient Services)Description**Receptionist (Patient Services)****Location:** Central London, W1 **Contract:** Full-time, on-site **Salary:** £30,000 - £35,000My client is seeking a warm, organised and service-minded **Receptionist** to join their Front of House team. You will be the first point of contact for their patients, helping to deliver a calm, elegant and highly professional experience from arrival to check-out.**What you’ll do*** Welcome patients, provide guidance and ensure a smooth, reassuring experience throughout their visit.* Manage check-in/check-out, appointments, paperwork and daily clinic flow.* Support clinicians by keeping diaries accurate and up to date and by coordinating diagnostic or procedure schedules.* Maintain accurate records in our EMR system; prepare and check patient letters, forms and follow-up items.* Handle payments, deposits, and invoices with accuracy and professionalism.* Uphold GDPR, confidentiality, and clinic compliance standards; contribute to a tidy, premium reception environment.* Work closely with the Front of House Manager, nursing and imaging teams to keep clinics running on time.**What we’re looking for*** Experience in a premium healthcare, hospitality, or customer-facing environment.* Excellent communication skills with a polished, confident telephone manner and strong written English.* Highly organised, calm under pressure, and comfortable managing multiple tasks at once.* Accurate and reliable with EMR/CRM systems, email, and basic Microsoft Office.* Warm, patient-centred, and naturally professional in manner and presentation.**Desirable*** Experience in private healthcare or ophthalmology* Knowledge of clinic administration, medical terminology, or CQC expectationsYou’ll be part of a supportive, high-performing team in a specialist clinic, helping deliver outstanding care and a truly premium patient experience.**Get in touch:**Send your CV to [e-mail] or call / message Becky on 07912074756Job LocationLondon