Receptionist Daphne's London from £18ph (incl. tronc)

Caprice Holdings Ltd; City of London; On-site; GBP 22,000 - 30,000; Full time

Job summary

A prestigious restaurant group in London seeks a Receptionist to be the first point of contact for guests. The ideal candidate will have a passion for hospitality and excellent organizational skills. Responsibilities include greeting guests, managing reservations, and ensuring a seamless dining experience. Previous experience in a similar role is advantageous but not mandatory. Join our team and contribute to our commitment to exceptional service.

Benefits

30% Dining discount across Caprice restaurants

Access to financial coaching

Enhanced maternity & paternity leave

Cycle to work scheme

Employee recognition bonuses

Private medical and life insurance

Employee Assistance Programme

Structured pension scheme

Qualifications

• Previous experience in a receptionist or hospitality role preferred.
• Excellent communication and interpersonal skills required.
• Strong organizational skills and attention to detail necessary.
• Must be able to multitask in a fast-paced environment.
• Positive and friendly demeanor essential.

Responsibilities

• Greet and welcome guests warmly and professionally.
• Manage reservations and ensure accurate table assignments.
• Coordinate with the service team to ensure smooth dining experiences.
• Answer phone calls and provide guest information.
• Maintain a clean and organized reception area.

Skills

Customer service

Communication skills

Organization

Multitasking

Interpersonal skills

Tools

Open Table

Seven Rooms

Job description

Daphne's, based in the luxurious South Kensington, is an esteemed Italian restaurant celebrated for its sophisticated ambiance, exceptional cuisine, and unwavering commitment to culinary excellence. Established in 1964, Daphne's has offered a harmonious blend of contemporary and traditional Italian dishes that have attracted some of London’s most famous residents. Our stunning conservatory can be used year-round, allowing for lots of sunlight in the summer and a cosy fire for the winter.

We are currently seeking a poised and customer-focused Receptionist to join our dynamic team. As a Receptionist, you will be the first point of contact for our guests, setting the tone for their experience at our restaurant. If you have a passion for hospitality, excellent organizational skills, and are committed to delivering top-notch service, we invite you to be a welcoming presence at our beautiful restaurant.

Key Responsibilities:

• Greet and welcome guests with warmth and professionalism.
• Manage reservations, ensuring accurate and efficient table assignments.
• Open Table and/or Seven Rooms experience.
• Coordinate with the service team to ensure a seamless dining experience.
• Answer phone calls and inquiries, providing information and assistance.
• Maintain the reception area, keeping it clean and organized.
• Uphold the highest standards of service and guest satisfaction.

Requirements:

• Previous experience as a Receptionist in a restaurant or hospitality setting is advantageous but not required.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment.
• Positive and friendly demeanour.

Benefits:

• 30% Dining discount across our Caprice restaurants (excluding Scott’s Mayfair), The Ivy Collection & Bill’s
• Access to early pay, savings tools & financial coaching via Stream
• Enhanced maternity & paternity leave
• Cycle to work scheme and refer-a-friend bonuses up to £1,000
• English language classes, length of service awards & employee recognition bonuses
• Private medical and life insurance for senior leaders, life insurance for head office employees
• Employee Assistance Programme
• Plus, a structured pension scheme with employer contributions

Join our team and be a part of a distinguished establishment committed to delivering unparalleled hospitality.

We promote a working environment in which equal opportunity and diversity is recognised, valued, and encouraged.