Receptionist

Transformationunitgm; Manchester; On-site; GBP 25,000; Full time

Job summary

A prominent healthcare institution in Manchester is seeking a Band 2 Receptionist for Gynaecology Services. This role involves welcoming patients, providing administrative support, and maintaining patient records accurately. Ideal candidates will have strong communication and organizational skills, experience in customer service and administrative environments. Join a leading NHS Trust dedicated to creating an inclusive workplace that prioritizes patient care and employee well-being.

Qualifications

• Experience of working in an administrative environment.
• Computer literate; good level of written and spoken English.
• Experience of clerical/reception duties.
• Experience in a customer service environment.

Responsibilities

• Greet patients and visitors at reception.
• Provide administrative and clerical duties to the Gynaecology Unit.
• Maintain and update patients' records accurately.
• Collate data for reports and submission.

Skills

Organisational skills

Communication skills

Customer service skills

Education

Minimum Level C GSCE English & Mathematics

Good standard of general education

Tools

MS Office

MS Outlook

Job description

Main area Gynaecology Services Grade Band 2 Contract Permanent Hours Full time - 37.5 hours per week (Monday - Friday shifts in-between 0700 - 17-00) Job ref 349-SMH-7503136-RL4

Employer Manchester University NHS Foundation Trust Employer type NHS Site St Mary's Hospital Town Manchester Salary £24,465 per annum (pro rata) Salary period Yearly Closing 29/12/2025 23:59

Band 2

Job overview

You will need to be highly organised and have excellent communication and customer service skills. You will provide a complete range of reception and administrative services including data input. You will liaise with all levels of clinical and administrative staff and welcome all patients to Gynaecology.

The role is varied and challenging. You must enjoy working with the general public and be a team player. You will be able to use your own initiative, be flexible and able to prioritise your workload. A conscientious and pro-active approach is key to this role as well as a friendly personality and a mature and confident outlook.

Main duties of the job

Greet patients and visitors to reception, directing them as appropriate

To provide a range of administrative and clerical duties to the Gynaecology Unit.

To be responsible for the maintenance/updating of patients’ records on the Trusts’ Electronic Patient Record HIVE system always ensuring accuracy of details. Data collation for reports and submission.

Working for our organisation

MFT is one of the largest NHS Trust In England with a turnover of over £3bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.

We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.

We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high‑quality research programmes. What’s more, we’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.

Detailed job description and main responsibilities

To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the Job Description & Person Specification attachments under the ‘Supporting Documents’ heading. So that you’re even more equipped to make an informed decision to apply to us, you’ll need to take time to read the ‘Candidate Essentials Guide’ that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how ‘we care for you as you care for others’. Most importantly, it also contains critical information you’ll need to be aware of before you submit an application form.

Diversity Matters

MFT is committed to promoting equality of opportunity, celebrating, and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at [e-mail] .

We’re looking forward to hearing from you!

Person specification

Qualifications

• Minimum Level C GSCE English & Mathematics or equivalent
• Good standard of general education

Knowledge and Experience

• experience of working in administrative environment
• Computer literate; experience of MS office, MS outlook and the internet
• Good level of written and spoken English
• Experience of working in the NHS
• Experience of clerical/reception duties
• Experience of working in a customer service environment
• Experience of previous care environment
• Evidence of liaising with more than one discipline

Employer certification / accreditation badges

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.