Receptionist

Malmaison Hotel du Vin; Harrogate; On-site; GBP 9,000; Part time

Job summary

A leading hotel chain is seeking a Receptionist to join their team in Harrogate. The successful candidate will handle guest queries and maintain high service standards. Candidates should possess excellent communication skills and a friendly demeanor. Previous experience in hospitality is a plus, but a strong passion for customer service is essential. This is a part-time permanent position offering £12.30 per hour.

Benefits

Heavily discounted staff-room rates

Discounted dining rates

Fully funded apprenticeship programmes

High-street discounts

Cycle-to-work scheme

Health-care cash plans

Complimentary stays on work anniversaries

Employee Assistance Programme

Qualifications

• Experience or strong desire to learn hospitality operations.
• Experience in a customer service role is preferred but not mandatory.

Responsibilities

• Serve as the first and last point of contact for guests.
• Handle guest queries with professionalism and a warm smile.
• Maintain high standards of service and hospitality.

Skills

Excellent communication skills

Interpersonal skills

Positive attitude

Ability to work independently

Hospitality charm

Job description

About the Role

Receptionist at Hotel du Vin, Harrogate. £12.30 per hour, 14 hours a week, permanent contract.

We are looking for a friendly, passionate and energetic receptionist to join the team at Hotel du Vin. You will be the face of our hotel, handling queries, ensuring guests have an exceptional experience, and maintaining high service standards.

Key Responsibilities

• Serve as the first and last point of contact for guests, setting the tone for their stay.
• Handle guest queries of all shapes and sizes with professionalism and a warm smile.
• Maintain high standards of service and hospitality throughout every interaction.
• Support the team in daily operational tasks and maintain the front‑desk environment.
• Assist in upselling hotel services where appropriate.

Qualifications

• Natural hospitality charm and passion for service.
• Experience or strong desire to learn hospitality operations (preferred but not mandatory).
• Excellent communication and interpersonal skills.
• Ability to work effectively both independently and as part of a team.
• Positive attitude and a strong focus on guest satisfaction.

Benefits

• Heavily discounted staff‑room rates at Malmaison, Hotel du Vin and Frasers Hospitality, with rooms available from £65 per night.
• Discounted friends and family room rate with 50% off best available rate.
• 35% off your bill when you dine in our Brasseries and Bistros.
• Fully funded apprenticeship programmes to support career development.
• High‑street discounts on a range of shops, experiences, holidays and more.
• Cycle‑to‑work scheme – save up to 40% on a wide range of bikes.
• Health‑care cash plans – dental, optical, medical and more available from £5 per month.
• Referral schemes that pay up to £1500 for successful referrals.
• Professional uniform that is comfortable and stylish.
• Wellness & National Campaign Days Calendar with activities such as Pay Day Lunches, National Popcorn Day, Mental Health Awareness week and more.
• Instant pay access through Wagestream – receive up to 50% of earned wages in real time.
• Complimentary stays on 1st, 3rd and 5th anniversaries with dinner, bed & breakfast.
• Support for The Brain Charity, contributing to neurological well‑being.
• Employee Assistance Programme – free, confidential advice available 24/7.

Sustainability Goals

• 100% of our electricity is generated using renewable energy, primarily from wind farms across the UK.
• Recycle a minimum of 70% of waste from our hotels, championed by our Sustainability Council.
• Use chemical‑free cleaning systems in bedrooms and public areas and enzyme‑based eco‑friendly systems in kitchens.
• Volunteer opportunities for sustainable charities for 2 days per year on full pay.

How to Apply

Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunity employer and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation or age.

Apply now to start your career with us.