Receptionist

Iconic Luxury Hotels - International; Greater London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A luxury hotel group in London seeks a passionate Receptionist to provide exceptional guest service and manage check-in/check-out processes. Ideal candidates will have previous experience in high-end hotels and strong communication skills. Responsibilities include ensuring the comfort of guests, providing personalized service, and maintaining a high standard of appearance. Career development opportunities and appealing perks are part of the package.

Benefits

Upselling incentive rewards

Employee recognition awards

Complimentary dry cleaning of uniform

Career development with recognised training providers

Qualifications

• Experience in working within 4* or 5* hotels is desirable.
• Keen eye for detail to make our guests feel welcome.
• Confidence with communicating with guests and colleagues.

Responsibilities

• Take pride in ensuring the wellbeing, satisfaction, and comfort of all guests.
• Provide a courteous, helpful, and friendly attitude to all guests at all times.
• Be confident in understanding all systems within Front Office including Opera Cloud.

Skills

Communication skills

Attention to detail

Personality

Tools

Opera Cloud

Microsoft Office

Knowcross

Job description

The Mayfair Townhouse, London (West), London, W1J 7BN

Expect the unexpected...

Curious, engaging, witty and effortlessly intuitive: we are a new generation of lifestyle hotel delivering the unexpected in the heart of Mayfair. A stylish, imaginative home for the modern traveller, we redefine what it means to be a London hotel.

A place where city meets country, where past meets present, and where you'll find luxury and character in equal measure. Located on Half Moon Street alongside Piccadilly, The Mayfair Townhouse hosts 172 rooms & suites, The Dandy Bar, private gym and versatile event spaces.

What's in it for you as Receptionist?

• Upselling incentive rewards
• Employee recognition awards
• Complimentary dry cleaning of your uniform & meals on duty
• Career development with recognised training providers
• Friends & family rates across Iconic Luxury Hotels
• 25% discount on all food & beverage
• Wellbeing calendar of events & team socials
• Season ticket loan, cycle-to-work scheme & secure bike storage
• Employee recognition awards, refer-a-friend incentives, seasonal gifts… and plenty more dandy perks along the way!

About you as a Receptionist

• Experience in working within 4* or 5* hotels is desirable
• Previous use of Opera Cloud is desirable
• Well-presented and full of personality is key
• Keen eye for detail to make our guests feel welcome
• Confidence with communicating with guests and colleagues
• Passion to go above and beyond at every step

Aim of the Receptionist role

To undertake Reception duties making sure the department is efficient and profitable, and ensuring that guests' needs are met where possible

Responsibilities of Receptionist

• Take pride in ensuring the wellbeing, satisfaction and comfort of all guests
• Establish a highly personalised style of service and attention to guests in keeping with the atmosphere of a luxury hotel
• Provide a courteous, helpful and friendly attitude to all guests at all times and to be confident to use guest names at every available opportunity
• To take pride in maintaining a high standard in personal appearance and demeanour.
• Have a good working knowledge of all departments of the Hotel.
• Be confident in full understanding of all systems within Front Office including Opera Cloud, Knowcross, Microsoft office
• Be familiar with all reservation tasks in order to cover if required
• Be knowledgeable of the London market inc. accommodation, F&B and other local services
• Record all relevant comments of appreciation, suggestions and maintenance
• Ensure correct hand-over procedure of the day's business with regard to cover and cashiering
• Work with the Concierge team to provide ultimate guest experience

We are looking for passionate people people to join our Dandy team! If this role is of interest to you, then please apply now! We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.

Iconic Luxury Hotels launched The Mayfair Townhouse in December 2020. Situated near London's Green Park, The Mayfair Townhouse is Iconic Luxury Hotels' fifth luxury hotel.

Located on Half Moon Street alongside Piccadilly, The Mayfair Townhouse will debut with 172 rooms & suites. The Dandy Bar, private gym and versatile event spaces. Mayfair is synonymous with status, heritage and prestige and up until the mid 18th century was largely rural, famous for its annual May Fair. The townhouses lining Half Moon Street formed the setting for Oscar Wilde's The Importance of Being Earnest.

STAY OVER

172 rooms & suites

LOCATION

The Mayfair Townhouse is in a discreet London address that is steps away from Green Park, upscale shopping and several of London's most acclaimed restaurants.

FOOD & BEVERAGE

The Dandy Bar