Receptionist

Hoxton Hotel Group; City of London; On-site; GBP 20,000 - 25,000; Full time

Job summary

A boutique hotel group in London is seeking a Receptionist to join its friendly team. The successful candidate will manage guest check-ins and check-outs, provide exceptional customer service, and ensure a welcoming atmosphere. Ideal for those who are eager to learn and have a passion for hospitality, this full-time role offers competitive salary and various perks including health support and opportunities for career growth.

Benefits

Competitive salary

28 days holiday

Health cash plan

Free night at The Hoxton

Discounts across brands

Qualifications

• Enjoy being helpful to others and manage challenges calmly.
• Willingness to learn, no prior experience required.
• Desire to create memorable experiences for guests.

Responsibilities

• Maintain a welcoming attitude at all times.
• Manage guest arrival and departure processes.
• Ensure accuracy of guest billing and transactions.
• Collaborate with teams for guest satisfaction.

Skills

Positive attitude

Confidence

Customer service orientation

Team collaboration

Hospitality passion

Job description

Company Overview

We are looking for a welcoming and energetic Receptionist to join our Southwark team! The Hoxton, Southwark – the third Hoxton in our hometown of London – is known for its colourful history. Here we operate a 192‑room boutique hotel with two restaurants, Albie & Seabird, and a working‑from‑home location that is not only in London but across Europe. Albie offers all‑day neighbourhood dining inspired by the French and Italian Riviera, while Seabird is a rooftop restaurant on the 14th floor with a raw bar, London’s longest oyster list, and panoramic city views.

What You’ll Do

• Maintain a positive and friendly attitude at all times, even when working to achieve solutions to challenges.
• Deal with the arrival and departure processes for all guests, ensuring all standard operating procedures are adhered to.
• Deal with in‑house guests’ requests, recording all feedback as per our standard operating procedures.
• Responsible for ensuring the accuracy of guest billing, financial transactions and the reception float.
• Ensure the accuracy of data in all systems and provide the necessary daily reports for all departments as per our standard operating procedures.
• Ensure the night reception tasks are completed correctly and accurately in line with our standard operating procedures.
• Ensure all guests are quoted the correct rate as per the selling strategy and website.
• Ensure all telephone calls are answered as quickly and efficiently as possible.
• Maintain observation over guests and guest property to ensure security alerts are kept to a minimum.
• Report any maintenance issues to the correct department and check to ensure the work has been completed.
• Ensure the integrity of the public area and back‑of‑house areas are maintained at all times, with deficiencies corrected immediately.
• Collaborate with all other teams in the hotel, and all outsourced business partners to ensure the utmost satisfaction for our guests.
• Ensure the reception desk is clean, tidy and presentable at all times.
• You will be a member of the hotel’s crisis and fire teams.

Qualifications

• It’s all about attitude for us: someone who enjoys being helpful to others and isn’t easily flustered. Confidence and the ability to work independently are key during night shifts.
• Previous hotel (or similar) experience is great, but not a must‑have. If you’re eager to learn, we can teach you what you need to know.
• You’re looking for a place where you can be yourself; no clones in suits here.
• Passion for hospitality – you’re all about creating memorable experiences for others, be they guests or colleagues.
• You’re not precious. We leave our egos at the door and help get things done.
• You’re up for doing things differently and trying almost everything once.
• You want to be part of a team that works hard, supports each other and has fun along the way.

Benefits

• Competitive salary.
• 28 days holiday (including bank holidays), pension, eligibility to take part in the company discretionary bonus scheme, and life insurance.
• A health cash plan to claim money back and get access to many ways to support your physical & mental wellbeing.
• A confidential hotline for support and a network of mental‑health first aiders.
• Retail & hospitality perks through our partners.
• Enjoy a free night at The Hoxton and a meal for two when you first start with us.
• We’ll feed you during your shift.
• Excellent discounts across the Ennismore family for you and your nearest & dearest (even if you decide to leave us!).
• Free night at The Hoxton every year and a little extra when you hit big milestones.
• Lots of opportunity to progress and switch it up as part of a global family of brands.
• Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work.
• Extra time off to volunteer with one of our partner charities.
• Regular team get‑togethers, from drinks to bi‑annual parties.
• Enhanced family leave for when you’re expanding your family.
• An annual diversity and inclusion calendar of events creating opportunities to learn and celebrate.

Job Details

• Seniority level: Entry level
• Employment type: Full‑time
• Job function: Administrative
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• Industries: Hospitality