Receptionist

Malmaison Hotel du Vin; Belfast; On-site; GBP 10,000 - GBP 40,000; Full time

Job summary

A prominent hotel brand in Belfast seeks an enthusiastic Receptionist to create memorable experiences for guests. As the face of the hotel, you will ensure high standards of service and assist with a range of guest queries. The ideal candidate possesses a charm for hospitality and a passion for delivering excellent service. This permanent position offers a competitive rate of £12.50 per hour for up to 40 hours a week, along with various perks and opportunities for career development.

Benefits

Heavily discounted Staff Room Rates

35% off dining

Fully funded Apprenticeship programmes

Healthcare Cash Plans

Wellness & National Campaign Days Calendar

Referral schemes with cash rewards

Complimentary stays on work anniversaries

Qualifications

• Friendly and energetic personality required.
• Ability to handle guest queries effectively.
• Willingness to learn and develop career within the company.

Responsibilities

• Serve as the first and last point of contact for guests.
• Ensure high standards of customer service throughout their stay.
• Assist guests with queries and ensure a delightful experience.

Skills

Hospitality charm

Passion for service

High standards

Customer service

Job description

About the Location

A stunning Italianate building, located in the heart of the historic Cathedral Quarter, one of the most popular areas of the city. Opened 2004. 64 bedrooms. 62‑seater Bar & Grill. 3 private event spaces – largest seats up to 45. Belfast is the capital and largest city of Northern Ireland, standing on the banks of the River Lagan on the east coast. It has natural beauty and tons of history. Quick to charm and packed with brilliant attractions, including the world‑class Titanic Belfast – a city bursting with creativity, boundary‑pushing art galleries, pop‑up restaurants, St George's Market and a rich history from Bronze Age origins to prosperous shipbuilding.

About The Role

Receptionist

£12.50 /up to 40 hours per week, Permanent, Malmaison Belfast

We are looking for a friendly, passionate and energetic receptionist to join the team at Malmaison. You will be the face of our hotel, get paid for doing what you love, earn loads of perks and benefits, learn something new and make a career for life with Malmaison. You must have a natural hospitality charm and a passion for service. You will strive to make our guests experience with Malmaison the best it can be whilst dealing with queries of all shapes and sizes.

As a Receptionist you are the first and last person our guests see, you set the tone for the visit and you can ensure that everything has gone above and beyond before they leave.

High standards will be second nature to you? You love people and making guests smile everyday knowing you have delivered celebrity service? You want to be part of something different, working with the best food, drink and a brand you will be proud of?

At Malmaison we create memories that the guest will never forget. This could be the next step for you into a Supervisory position within Malmaison – we actively encourage internal development and progression, Onwards and Upwards. We actively encourage internal development and progression and Malmaison is on target to have 100 new apprentices in the business by year end. Candidates for this position would be given the opportunity to enroll on our apprenticeship scheme after they have completed their probationary period.

Benefits

• Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
• Discounted Friends and Family Room Rate with 50% off best available rate.
• 35% off your bill when you dine in our Brasseries and Bistros.
• Fully funded Apprenticeship programmes that support you in developing your career.
• High Street Discounts on a range of high street shops, experiences, holidays and much more.
• Cycle to work scheme – save up to 40% on a wide range of bikes.
• Healthcare Cash Plans – dental, optical, medical and more available from £5 per month.
• Referral schemes that pay up to £1500 (just for getting your mates jobs!).
• A decent uniform that doesn’t make you look like an extra from a 70s TV sitcom.
• We have a Wellness & National Campaign Days Calendar which promotes and encourages activities like – Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more.
• We work with Wagestream giving instant access to your pay as it’s earned. Wagestream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time, stream up to 50% of the money you’ve already earned, learn easy tips to manage your money better and save directly from your salary.
• We also offer complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast.
• We are a proud sponsor of The Brain Charity, helping people with all forms of neurological conditions to lead longer, healthier, happier lives.
• Employee Assistance Programme – free, confidential advice available 24/7 to you and your family.

Our Sustainability Goals

• 100% of our electricity is generated using renewable energy with most of it coming from wind farms around the UK.
• We recycle a minimum of 70% of the waste from our hotels. This target is achieved by everyone in the hotel focusing on the waste we produce and is championed by our Sustainability Council who work on projects year round.
• We have moved to a chemical‑free cleaning system in our bedrooms and public areas and an enzyme based eco‑friendly system for our kitchens.
• Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace.

Interested? Click Apply Now

Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

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