Reception Supervisor

Peoplebank; Bristol; On-site; GBP 12,000 - 18,000; Full time

Job summary

A prominent hotel operator in Bristol is seeking a Reception Supervisor to manage the front office team. The ideal candidate will ensure exceptional guest experiences by maintaining high service standards. You will work closely with management to lead daily operations while fostering a positive team environment. This position comes with attractive perks, including a referral bonus, generous holiday allowance, and opportunities for personal development. Join a team that values inclusion and sustainability.

Benefits

Refer a Friend Bonus Scheme - £400

Free car park

28 days of holiday

Free meals on duty

Discounted hotel rooms

Discounted food

In-house training

Pension plan

Mental and physical wellbeing tools

Cycle to Work scheme

Staff parties

Qualifications

• Passion for delivering world class service to guests.
• Ability to maintain standards and achieve targets.
• Experience in managing front office operations is preferred.

Responsibilities

• Manage day-to-day operations of the Front Office team.
• Work alongside Front Office Manager and Assistant Front Office Manager.
• Act as an ambassador for the hotel.

Skills

Organisational skills

Team leadership

Customer service

Communication skills

Job description

Contract: Permanent
Salary: £12.71 per hour + great incentives and benefits

The role of a Reception Supervisor represents a fantastic opportunity for an organised candidate.

As our Reception Supervisor, you will be an ambassador for the hotel as well as the team you are leading. You will be managing the day to day operations of our Front Office team and working alongside our Front Office Manager and Assistant Front Office Manager. You will be passionate about delivering world class service to our guests, whilst ensuring standards are maintained and targets are achieved.

The perks of working at The Bristol

• Refer a Friend Bonus Scheme - £400 when you refer a friend
• Free car park
• 28 days of holiday including public holidays, increasing to 33 days with length of service
• Free meals on duty
• Discounted hotel rooms for you, your family and friends
• 50% off food when dining with the Doyle Collection
• Great location with easy access to public transport
• In-house training team dedicated to your personal development
• Reward and recognition programmes
• Save money with our Cycle to Work scheme
• Plan for your future with our pension
• Mental and physical wellbeing tools
• Step Forward Day - a day to spend giving to charity
• Monthly team engagement and communications events
• Staff summer and Christmas parties

The Bristol, Bristol

The Bristol enjoys an unbeatable waterfront location in the heart of one of the UK's most exciting cities. Blending a modernist façade with an interior where warm contemporary design pervades, The Bristol is all at once a wonderful leisure and business destination with its lively harbourside position offering lively local ambience. Our team care about sustainability and wellbeing and put these into practice with our values and the way we work.

The Doyle Collection

The Doyle Collection is a carefully curated collection of eight Irish family-owned luxury and urban hotels located centrally in London, Dublin, Washington DC, Cork and Bristol. What binds our hotels together is the Doyle service ethos - a real warmth and thoughtfulness.

We are proud to say that The Doyle Collection has maintained it's listing as one of the 'Best Large Workplaces' with Great Places to Work since 2017. This accolade means that our people are part of a culture of continuous improvement, working for leaders who are committed to the working environment.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Inclusion and diversity are key to us. At The Doyle Collection, where everyone is valued, and everyone is treated with fairness and respect. All our team members have the opportunity to thrive with an equal opportunities employer.