Reception Manager - Maternity Cover, Guest Experience Lead

The Arora Group; City of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A hospitality company in London is seeking a Reception Manager for maternity cover. The role involves leading the Front Office team to enhance guest experiences, managing hotel operations, and ensuring that high standards are maintained. The ideal candidate has strong leadership skills, hotel experience, and the ability to work well under pressure. Benefits include competitive salary, holiday pay, and employee discounts.

Benefits

Competitive salary

28 days holiday

Free meals on duty

Complimentary on-site parking

Discounted rates at Arora Hotels

Christmas gifts

Cycle to work scheme

Employee assistance programme

Recognition awards

Qualifications

• Strong leadership and motivational abilities.
• Experience of managing, coaching and developing teams.
• Strong communication, interpersonal and organisational skills.
• Attention to detail and drive to maintain high standards.
• Proven track record in a similar position within hotels.

Responsibilities

• Lead the Front Office team, ensuring focus on guest needs.
• Manage the team to achieve maximum guest feedback scores.
• Implement sales and marketing policies defined by management.
• Deal with guest concerns promptly and efficiently.
• Coach the team to provide consistently high standards.

Skills

Leadership

Communication

Interpersonal Skills

Organisational Skills

Attention to Detail

Problem-Solving

Ability to Work Under Pressure

Proficient in Opera PMS

Fluent English

Tools

Opera PMS

Microsoft Office

Job description

A hospitality company in London is seeking a Reception Manager for maternity cover. The role involves leading the Front Office team to enhance guest experiences, managing hotel operations, and ensuring that high standards are maintained. The ideal candidate has strong leadership skills, hotel experience, and the ability to work well under pressure. Benefits include competitive salary, holiday pay, and employee discounts.