Reception Manager - Maternity Cover

The Arora Group; City of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A hospitality company in London is seeking a Reception Manager for maternity cover. The role involves leading the Front Office team to enhance guest experiences, managing hotel operations, and ensuring that high standards are maintained. The ideal candidate has strong leadership skills, hotel experience, and the ability to work well under pressure. Benefits include competitive salary, holiday pay, and employee discounts.

Benefits

Competitive salary

28 days holiday

Free meals on duty

Complimentary on-site parking

Discounted rates at Arora Hotels

Christmas gifts

Cycle to work scheme

Employee assistance programme

Recognition awards

Qualifications

• Strong leadership and motivational abilities.
• Experience of managing, coaching and developing teams.
• Strong communication, interpersonal and organisational skills.
• Attention to detail and drive to maintain high standards.
• Proven track record in a similar position within hotels.

Responsibilities

• Lead the Front Office team, ensuring focus on guest needs.
• Manage the team to achieve maximum guest feedback scores.
• Implement sales and marketing policies defined by management.
• Deal with guest concerns promptly and efficiently.
• Coach the team to provide consistently high standards.

Skills

Leadership

Communication

Interpersonal Skills

Organisational Skills

Attention to Detail

Problem-Solving

Ability to Work Under Pressure

Proficient in Opera PMS

Fluent English

Tools

Opera PMS

Microsoft Office

Job description

Join to apply for the Reception Manager - Maternity Cover role at Arora Group

About Us

Holiday Inn Express and Crowne Plaza Terminal 4 is a dual‑brand hotel connected to terminal 4 via a covered walkway. It is directly connected to the underground, mainline, and Elizabeth line. One side is the Holiday Inn London Heathrow Express featuring 457 bedrooms, an express bar and café, offering all‑day dining with simple, honest food, and a lively bar. The other side is the upscale Crowne Plaza London‑Heathrow Hotel with 304 elegant bedrooms, 13 suites and 4 high‑tech meeting rooms. The hotel boasts a variety of exciting food and beverage outlets, including a Club Lounge and offers a 24‑hour fitness studio. It has ample parking for both guests and employees.

What You Will Do

• Lead the Front Office team, fostering team dynamics to ensure the team remains focused on meeting guests’ needs and brand standards.
• Manage and inspire the team to achieve maximum guest feedback scores and to increase revenue potential through upselling and promotions.
• Implement sales, marketing and rates policies as defined by the Revenue Manager.
• Deal with any guest concerns promptly, attentively and efficiently.
• Encourage the team to develop and maintain strong relationships with other departments to ensure a seamless guest experience.
• Coach, train, and support the team to provide consistently high standards, while continually looking to improve.
• Manage rotas, timesheets and holiday entitlements, considering occupancy and any large group movements, especially those with early or late arrivals and departures.
• Manage and oversee all groups and delayed flight arrivals and associated administration.

About You

• Strong leadership and motivational abilities.
• Experience of managing, coaching and developing teams.
• Strong communication, interpersonal and organisational skills.
• Attention to detail and drive to maintain high standards.
• Approachable and positive manner with a “can do” attitude.
• Ability to use initiative in challenging situations and under pressure.
• Ability to work in a fast‑paced environment and handle multiple tasks simultaneously.
• A smart and professional appearance.
• Proven track record of hotel experience in a similar position.
• Good working knowledge of Opera PMS and Microsoft Office.
• High standard of English, both written and spoken.

Benefits

• Competitive salary
• Holiday – 28 days holiday, enhanced after 5 years of service.
• Free meals on duty.
• Complimentary on‑site parking while on duty.
• Discounted employee friends & family rates at Arora Hotels.
• Food and beverage discounts.
• Christmas gifts and employee parties.
• Introduce a friend scheme.
• Cycle 2 work scheme.
• UK attraction discounts @ Merlin Entertainments.
• Taste card.
• Life assurance scheme.
• Wage stream.
• Employee assistance programme.
• Arora star employee recognition.
• Long service recognition award.

Career Growth

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.

Skills

Fluent in English