Reception Manager

PPHE Hotel Group; City of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A well-known hotel group in London is looking for a Reception Manager to join their team. In this role, you will assist the Front Office Manager and lead the Reception Team to provide exceptional service to guests. Candidates should have a strong knowledge of front office operations and previous experience in a similar position in a hotel. The role also includes a variety of benefits, such as discounted hotel rates and wellness days.

Benefits

Heavily discounted hotel rates

F&B discounts

Two wellness days per year

Two free meals per day

Access to 40% of pay before payday

Recommend a friend scheme

Gym discounts

Ride to Work scheme

Discount hub for stores

Free dry cleaning for uniform

Annual staff parties

Qualifications

• Excellent detailed knowledge of Front Office operations.
• Ability to ensure guests’ needs are satisfactorily met.
• Hands-on leadership role, motivating and training team members.
• Previous experience as a Duty Manager or Reception Manager in a hotel.

Responsibilities

• Assist the Front Office Manager in all Front Office duties.
• Lead Reception Team to deliver memorable guest experiences.

Skills

Knowledge of Front Office operations

Leadership and motivational skills

Proficiency in Microsoft Office

Knowledge of Opera

Job description

Salary: Highly competitive with great benefits

Reception Manager

At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As the friendly face of the 299 guestrooms Park Plaza Victoria London Hotel, you will do more than just welcome our guests. As our Reception Manager you will be responsible to assist the Front Office Manager in all Front Office duties. With your flair and passion for delivering exceptional service, you will be someone with a helpful, can‑do approach who leads from the front to ensure the Reception Team delivers a memorable experience for every guest.

Benefits

• Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends)
• F&B discounts at our restaurants and bars (for your whole party)
• Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service!
• Two free meals per day including days off if you wish to come in!
• Access to 40% of your pay before payday through Wagestream
• Recommend a friend scheme – up to £750
• Vitality at work scheme with great gym discounts & more
• Ride to Work scheme & free cycling lessons
• Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
• Free dry cleaning for work uniform
• Annual Staff parties and events

Qualifications

• Has excellent detailed knowledge of Front Office operations
• Ensures guests’ needs are satisfactorily met
• Plays a hands‑on role leading by example, and taking opportunities to motivate, train and inspire the front office team members
• Is proficient with Microsoft Office and excellent knowledge of Opera
• Has previous experience as a Duty Manager, Reception Manager or similar role in a hotel

Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award‑winning restaurants and bars.