Reception Manager

Rokarestaurant; City of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A premier dining establishment in London is seeking a passionate Reception Manager to join their team. You will ensure exceptional hospitality and inspire your team in a high-volume environment. The ideal candidate has proven experience in premium restaurant settings and a love for creating memorable dining experiences. Enjoy global opportunities and inclusive work culture while relishing daily family meals and dining discounts.

Benefits

World-Class training

Global opportunities

Family Meals

Rewards & Recognition

Dining discount

Qualifications

• Proven experience as a Reception Manager in a premium, high-volume restaurant environment.
• Ability to run a busy book efficiently.
• A warm, customer-focused approach to create memorable moments.

Responsibilities

• Ensure exceptional hospitality and a memorable welcome for every guest.
• Inspire the team to deliver outstanding service.
• Uphold high standards of service in a fast-paced environment.

Skills

Hospitality love

Reception management experience

Collaborative spirit

Customer-focused approach

Tools

7Rooms

Job description

Reception Manager - ROKA Canary Wharf

Base pay range not disclosed.

We are seeking an enthusiastic Reception Manager to join our vibrant team at ROKA Canary Wharf. As a key member of our front‑of‑house leadership, you will embody our passion for exceptional hospitality, ensuring every guest enjoys a warm, memorable welcome from the moment they arrive.

Our Reception Managers are dedicated, hands‑on, and thrive in a fast‑paced environment while upholding ROKA’s renowned high standards. With personality and professionalism, you’ll inspire your team to deliver outstanding service and a seamless guest experience.

Our Ideal Reception Manager

• A genuine love for hospitality, with a passion for Japanese cuisine and exceptional dining experiences
• Proven experience as a Reception Manager in a premium, high‑volume restaurant environment
• A collaborative spirit, thriving as part of a large and dynamic team
• Skilled running a busy book, and experience with 7Rooms preferable
• A warm, customer‑focused approach, with the ability to create memorable moments for every guest

Benefits

• World‑Class training, designed to inspire and educate
• Global opportunities, experience hospitality around the globe with our five incredible brands
• Family Meals are shared daily
• Rewards & Recognition, we value our team and celebrate your contributions to our success with meaningful rewards and recognition
• Dining discount, enjoy exclusive discounts across the Azumi group, worldwide!

Our Commitment to Inclusivity

At ROKA, we are proud to be an equal opportunities employer, welcoming applicants from all backgrounds. If you require any assistance during the recruitment process, our Talent Acquisition team is here to support you.

Working at ROKA offers more than just a job—it’s an opportunity to be part of a globally renowned brand that values creativity, growth, and excellence. It’s a place where passion meets opportunity, and where every team member is valued for their contribution.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Customer Service

Industries

Hospitality