Reception Manager

PIG Hotel Group; Barnsley; On-site; GBP 34,000; Full time

Job summary

A luxury hotel group is seeking a passionate Reception Manager at their Barnsley location. You will lead a friendly team of receptionists, ensuring excellent guest experiences and high standards at the front desk. Responsibilities include managing operations, maintaining communication with departments, and fostering a welcoming atmosphere. Ideal candidates have previous experience in a similar role and knowledge of Opera Fidelio. The company offers various perks including generous discounts and a focus on employee wellbeing.

Benefits

Free B&B staff stays

35% discount on food and beverages

Annually holiday increase (up to 33 days)

Cost price access to goods

Free on-demand GP access for you and family

Learning & development courses

Anniversary dinner vouchers

Qualifications

• Experience in a Reception Manager role or similar position is essential.
• Proven ability to lead a team and manage front office operations.
• Strong communication skills across all departments.

Responsibilities

• Lead the team of receptionists ensuring high standards of service.
• Maintain communication with all hotel departments.
• Manage the effective running of the front office.

Skills

Customer focus

Team management

Knowledge of Opera Fidelio

Job description

Location: THE PIG-in the Cotswolds, Barnsley, GL7 5EE

Salary: OTE £33,780 per annum, including tronc.

Hours: 40 hours per week, over 5 days.

We are currently looking for a passionate and customer focused Reception Manager to lead our team of friendly Receptionists.

The front desk at THE PIG is essentially the hub of the hotel, being the first and last face our restaurant and hotel guests see. First impressions are everything and we want our guests to have the best first impression possible.

As our Reception Manager you will be responsible for the effective running of the front office, managing the team of receptionists to ensure all duties are completed to a high standard. You will be required to maintain constant channels of communication with all departments in the hotel.

Experience of working as a Reception Manager or within a similar role is essential, along with knowledge of Opera Fidelio.

We are dedicated to making THE PIGs an inspiring, exciting, and fun place to work and in return for your hard work you can expect something a little different:

• Staff stays – free B&B
• 35% discount on food, beverages & treatments
• 弱anually holiday increase (up to 33 days)
• Take home goods – cost price
• Free access for you and your family to an on-demand GP, Physiotherapy, reznez counselling services through Help@Hand
• A range of learning & development courses
• Anniversary vouchers – dinner with wine for 2

To view our full range of perks, visit our ‘What we can do for you’ section on our career’s webpage: WARWHAT? jobs.thepighotel.com

Home Grown Hotels is committed to encouraging equality, diversity, and inclusion. We are an equal opportunity employer and will not discriminate against candidates based on any of the protected characteristics set out in the Equalities Act 2010.