Reception Administrator

Spire Healthcare Group; Harrogate; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading independent healthcare provider is seeking a Reception Administrator for its Harrogate clinic. This role involves providing administrative support and concierge services, ensuring high-quality customer service for patients. The ideal candidate should possess strong organizational, communication skills, and relevant experience in customer service. The position offers a competitive salary, along with a comprehensive benefits package including annual leave, medical insurance, and training opportunities.

Benefits

35 days annual leave

Employer and employee contributory pension

Discounts via 'Spire for you' platform

Free wellness screening

Private medical insurance

Life assurance

Free DBS

Free car park

Free uniform

Training and progression opportunities

Qualifications

• Experience in customer service, reception and/or administration is highly desired.
• Previous experience in a healthcare or retail environment is preferable.
• Must be highly organized and comfortable in a fast-paced environment.

Responsibilities

• Provide administrative support across the clinic and concierge services.
• Deliver a high standard of customer service and be patient-focused.
• Handle enquiries from patients, staff, and visitors courteously.
• Maintain confidentiality and exercise discretion in information handling.
• Undertake various clerical duties.

Skills

Customer service experience

Reception skills

Organizational skills

Good communication

Computer literacy

Job description

Reception Administrator | Harrogate Clinic | Full Time | 37.5 hours | Competitive Salary and great Benefits

Spire Healthcare is one of the UK’s leading independent hospital groups and the largest in terms of revenue, with 39 hospitals and eight clinics across England, Wales and Scotland.

Our Spire Clinics deliver a specific range of lower risk outpatient and day case treatments (all on a local anaesthetic basis), which provides faster care for day care patients. The Clinical specialities include Ophthalmology, Dermatology, Gynaecology and Orthopaedics

Spire Healthcare Harrogate clinic is currently looking for an Administrator to work on reception as well doing administrative duties.

Hours of Work

Mon - Fri 8:00 - 16:00 or 12:00 - 20:00 and Sat 8:00 - 14:30

Please only Apply if you can commit to this

The responsibilities of this role will include:

• In this pivotal role you will provide administrative support across the clinic in addition to concierge services to ensure our patients receive the 5 star care they deserve.
• Be welcoming, patient focused and deliver a high standard of customer service
• To deal with enquiries from patients, staff and visitors in a courteous, timely and efficient manner. This may be by face to face or telephone.
• To practice and maintain a high standard of confidentiality at all times and exercise absolute discretion in the use of all patient/consultant and staff information.
• To undertake various clerical duties

The Ideal candidate will have:

• Experience in customer service, reception and/or administration is highly desired
• Previous experience in a face-to-face customer service environment preferable (Healthcare, Retail, Hospitality)
• Someone who is highly organised, accurate and comfortable working in a fast-paced environment
• Must be a good communicator, a team player and have good computer literacy

Benefits

We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

• 35 days annual leave inclusive of bank holidays
• Employer and employee contributory pension with flexible retirement options
• ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
• Free wellness screening
• Access to Blue Light Card discounts
• Private medical insurance
• Life assurance
• Free DBS
• Free car park
• Free Uniform
• Full induction, including mandatory training updates
• Opportunities for further training and progression into permanent posts
• Knowledge, support and guidance through your recruitment journey from Spire’s specialist Resourcing Team

Spire Healthcare is committed to creating an environment that will attract, retain and motivate its people. We are an equal opportunities employer, committed to the health and well-being of all our colleagues and consultants. We firmly believe that it is our people that make the business successful and everyone should have the opportunity to work in a motivated team, free from discrimination on any grounds. We therefore, are keen to receive and review applications from all candidates of under-represented groups who feel they offer the requisite skills.

If you feel you could apply your experience to this exciting role and are motivated by the opportunity, then please apply