Rail Incident & Service Delivery Lead

First Group; Swindon; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading transport provider in the United Kingdom seeks an Incident Manager to coordinate responses across its network. This role requires a strong leader to manage incidents and ensure customer focus while working within a fast-paced environment. Key responsibilities include incident management and effective stakeholder communication. The ideal candidate will possess excellent communication skills and the ability to influence outcomes, with training provided for a recognised assessor qualification. Shift work is required as the role entails 24/7 operations.

Qualifications

• Confidence in leading teams within a fast-paced environment.
• Ability to influence and engage stakeholders at all levels.
• Strong leadership capabilities.

Responsibilities

• Manage train and infrastructure-related incidents.
• Initiate interventions to facilitate recovery to timetable.
• Proactive communication to customers and colleagues.

Skills

Leadership in high-pressure environments

Excellent verbal and written communication

Stakeholder management

Sound judgement and decision-making

Influencing skills

Education

Recognised assessor qualification or willingness to train

Job description

A leading transport provider in the United Kingdom seeks an Incident Manager to coordinate responses across its network. This role requires a strong leader to manage incidents and ensure customer focus while working within a fast-paced environment. Key responsibilities include incident management and effective stakeholder communication. The ideal candidate will possess excellent communication skills and the ability to influence outcomes, with training provided for a recognised assessor qualification. Shift work is required as the role entails 24/7 operations.