Quality Manager

Richmond Villages; Newbury; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading care provider in the South Region is seeking a Quality Manager to provide operational support across care homes. You will coach and mentor Home Managers, ensuring high standards and excellent customer service. The ideal candidate is a Registered Nurse with experience in quality roles, adaptable to multiple locations. The position offers a competitive salary, company car, and excellent benefits including a pension match and generous annual leave.

Benefits

Competitive salary

Company car

Eligibility for 10% Management Bonus

Excellent Bupa benefits

33 days annual leave

Discounted gym membership

Qualifications

• Previous experience as a Home Manager or in a Quality role.
• Experience leading audits (internal & external) and creating action plans.
• Adaptability to work across multiple care homes.

Responsibilities

• Support a team of care home managers to deliver excellent service.
• Monitor all aspects of service in the homes using quality metrics.
• Conduct audits and liaise with the Operational Quality team.

Skills

Coaching and mentoring

Data analysis

Quality metrics analysis

Education

Registered Nurse with strong clinical knowledge

Experience in Quality role

Job description

Quality Manager

Covering South Region (Excludes Kent, Essex & London)

• Competitive Salary
• Company Car
• Eligibility for 10% Management Bonus
• Excellent Bupa Benefits
• Full time & permanent

About The Role

You will be responsible for working as a key member of the Regional Management Team, providing operational support and expertise to care homes throughout the region. Partnering with your Regional Director, you will help deliver excellent customer service, high quality standards and strong leadership for our people. You will coach, mentor and support Home Managers, analyse quality metrics, conduct audits, liaise with the Operational Quality team and develop focused service improvement plans with the quality team and Home Managers.

Responsibilities

• Support a team of care home managers to deliver excellent service.
• Monitor all aspects of service in the homes, analysing and using quality metrics.
• Conduct audits and liaise with the Operational Quality team.
• Partner with the quality team and Home Managers to develop and implement improvement plans.
• Coach, mentor and support teams around clinical concerns and data analysis.

Qualifications

• Previous experience as a Home Manager or in a Quality role.
• Registered Nurse with strong clinical knowledge base.
• Experience leading audits (internal & external) and creating action plans.
• Adaptability and ability to work across multiple care homes with differing requirements.

Benefits

• Job satisfaction and making a difference to residents and families.
• Pension match contribution up to 6% employee and 12% employer, life assurance and individual private medical insurance.
• 33 days annual leave (inclusive of statutory bank holidays).
• Comprehensive induction, ongoing training and development.
• Discounted gym membership, free flu vaccine and discounts on Bupa dental care.

Why Bupa?

We're a health insurer and provider focused on helping people live longer, healthier, happier lives. We champion diversity and encourage applicants from diverse backgrounds.

Bupa is a Level 2 Disability Confident Employer and offers reasonable adjustments to all disabled applicants.

Job Area

Arbrook House, Argyles, Ashley House, Bayford House, Beacher Hall, Church Farm, Clare House (Uxbridge), Copper Beech, Dean Wood, Druid Stoke, Eglantine Villa, Elm Grove, Elm View, Green Gates, Heol Don, Knights Grove, Manor Court, Maypole, Middlesex Manor, Norewood Lodge, Northlands House, Oak Lodge, Parkside (Reading), Pendean House and 18 other locations.