Quality & Insights Manager - Drive Customer Excellence

Home Group; Newcastle upon Tyne; Hybrid; GBP 40,000; Full time

Job summary

A community-focused organization in Newcastle upon Tyne is seeking a Quality and Insights Manager to lead quality assurance efforts. You will build processes that enhance customer outcomes and support a culture of continuous improvement. Ideal candidates will have experience in quality management and strong analytical skills. This hybrid role offers a salary of £40,000 with numerous benefits, including generous leave and a health cash plan.

Benefits

34 days leave including bank holidays

Generous pension

Health cash plan

800+ discounts on shopping

Career growth support

Qualifications

• Experience in managing quality assurance in a regulated setting.
• Strong analytical and problem-solving capabilities.
• Ability to provide clear feedback that drives action.

Responsibilities

• Build and manage a quality assurance process.
• Turn checks, audits, and feedback into actionable insights.
• Drive a culture of continuous improvement within the team.

Skills

Quality management

Analytical skills

Problem-solving

Communication skills

Coaching

Team collaboration

Education

Qualification in quality management or equivalent experience

Tools

Lean Six Sigma

Agile methods

Job description

A community-focused organization in Newcastle upon Tyne is seeking a Quality and Insights Manager to lead quality assurance efforts. You will build processes that enhance customer outcomes and support a culture of continuous improvement. Ideal candidates will have experience in quality management and strong analytical skills. This hybrid role offers a salary of £40,000 with numerous benefits, including generous leave and a health cash plan.