Protection and Inclusion Assistant

karyab; Birmingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A global humanitarian organization based in Birmingham is seeking qualified candidates for a support role aimed at assisting returnees with various services. This position involves providing essential information, monitoring clients’ progress, and collaborating with local authorities. Applicants should possess a relevant degree and have experience in protection and case management, as well as strong communication skills in English, Pashto, and Dari. The role is full-time for a limited duration in humanitarian settings.

Qualifications

• Understanding of humanitarian work and protection needs of refugees.
• 2-3 years of experience in protection and case management.
• Strong knowledge of protection interviewing techniques.

Responsibilities

• Provide information and support to new returnees at Torkham Zero Point.
• Liaise with local authorities and stakeholders.
• Monitor clients' progress and update service mapping regularly.

Skills

Humanitarian work principles

Analytical and presentation skills

Organizational skills

Communication in English

Communication in Pashto and Dari

Education

University degree in Law / Sharia, Political Science, or Journalism

Bachelor's Degree

Job description

• Provide information to new returnees at Torkham Zero Point regarding available services and support.
• Identify individuals with protection concerns at the Zero Point, provide initial protection support, and refer them to appropriate service providers.
• Maintain and regularly update the service mapping; follow case management procedures during client referrals and follow-ups.
• Monitor clients’ progress consistently, ensuring services are delivered according to established criteria and standards.
• Ensure timely updates to the service mapping for referrals and submit weekly updates to track the progress of referred clients.
• Adhere strictly to IRW policies, procedures, tools, handbooks, and guidelines.
• Support the implementation of the assigned support function portfolio in accordance with the action plan.
• Conduct outreach to promote human rights awareness among returnees and communities.
• Contribute ideas and suggestions for improving support function activities.
• Liaise and collaborate with local authorities, community representatives, and other key stakeholders.
• Ensure timely collection, documentation, and sharing of relevant information.
• Assist in the development and implementation of holistic, needs-based programmes, including cash-based interventions.
• Ensure that all activities are accurately documented and recorded in a timely manner.
• Facilitate referrals of beneficiaries to internal and external service providers for additional support, as required.

qualification

• University degree in Law /Sharia, Political Science or Journalism, and Environmental science a valid degree from the Ministry of Higher Education.
• An understanding of the basic principles of humanitarian work, human rights, protection, and the needs of internally displaced persons and refugees in Afghanistan.
• Interest in humanitarian work and human rights, ability and willingness to learn.
• Ability to clearly express one’s thoughts, to analyze and present information clearly and concisely.
• Ability to set priorities and show initiative, to work independently and as part of a team.
• Strong organizational skills and attention to detail.
• At least 2-3 years of work experience in protection, and case management preferably with IDPs/refugees/returnees.
• Demonstrated strong experience working with vulnerable clients, including survivors at risk and victims of child abuse.
• Strong knowledge of protection interviewing techniques and communicating with the affected population.
• Familiarity with IASC Guidelines on Protection Support in Emergency Settings.
• Understanding the psychosocial support needs of IDPs/refugees in Afghanistan.
• Good knowledge of English.
• Professionally understand (read and write) Pashto and Dari

Submision Guide Line

Interested and qualified national candidates should submit a cover letter explaining their motivation and an updated CV to the following link:

The closing date for accepting applications is 24 December 2025

Please note that applications will be assessed on rolling basis and this position can be filled before the closing date

Islamic Relief Worldwide – Afghanistan is committed to providing equal employment opportunities and encourages applications from all qualified candidates, including women and persons with disabilities.

Note: This position will be subject to donor approval.

Job Overview

• Announced date : Dec. 14, 2025
• Number of Jobs: 2
• Vacancy Number: IRW-NGR-028-2025
• Salary : As per company salary scale
• Contract Type : Short Term
• Contract Duration : 3 month
• Employment Type : Full Time
• Nationality : Afghan
• Minimum Education : Bachelor's Degree

Organization Information

Islamic Relief Worldwide

Islamic Relief Worldwide (IRW) is an international, non‑profitable, non‑governmental humanitarian relief organization with its head quarter in Birmingham, UK. It enjoys consultative status with the Economic and Social Council of the United Nations and is a signatory to the Code of Conduct for International Red Cross and red Crescent Moments and NGOs in Disaster Relief. Islamic Relief has been working in Afghanistan for more than 23 years, providing emergency relief and implementing life‑changing development projects for some of the most vulnerable people in the country. Islamic Relief set up our first Afghanistan office in 1999. Since then, IRW continued providing assistance in emergency relief, food security, livelihood, education, health, nutrition, shelter, orphan sponsorship, Ramadan and Qurbani programmes.