Property Operations Coordinator

Moneyrowproperties; Leicester; Hybrid; GBP 60,000 - 80,000; Part time

Job summary

A dynamic property management company is seeking a Part Time Customer Experience Executive to enhance tenant and landlord support in Leicester. This role involves direct communication with clients, coordination of property inspections, and contributing to smooth operations within lettings and management tasks. The ideal candidate should be approachable, self-motivated, and experienced in property management systems. Flexibility in working hours and travel across East Midlands is expected, with a competitive hourly pay of £15-17 based on experience.

Benefits

Flexible Remote Working

Competitive Pay

Qualifications

• Must be self-motivated and reliable.
• Experience in Property Lettings and Management is a bonus.
• A valid driving license and personal vehicle are required.

Responsibilities

• Support end-to-end property management processes.
• Liaise with tenants and landlords effectively.
• Arrange property viewings and inspections.

Skills

Approachable

Excellent communication

Attention to detail

Self-motivated

Problem solving

Proficient in Excel and CRM systems

Tools

Excel

SharePoint

OneDrive

Job description

Moneyrow Propertieshave anexciting opportunityforaPart Time Customer Experience Executive to join our Operations Department, undertaking a range of tasks to support the operational and fulfilment ofPropertyManagement & Lettings tasks looking after our tenants and landlords.

You will have an opportunity to provide support ina number ofareas across thecompanyprimarily focused on Lettingsand Property Management.You will provide valuable support to the Property Manager, enhancing their productivity and ensure their work runs smoothly so that they can achieve their goals.You willfoster and build great working relationships with all parties that you interact with on a day-to-day basis.

You will also continuously improve ways of working to ensure everything is always efficiently run and minimises everyone’s time where possible so that there is minimal to do in the future.

Who we are looking for

You’re a natural connector. You love people, have an eye for presentation, and take pride in offering great service with a warm and professional manner. You’re likely to be described as:

• Approachable, confident, friendly with excellent communication
• Someone with good eye for detail, and a polished appearance
• Self-motivated, reliable and able to work on their own initiative
• Good at problem solving and thinking outside of thebox
• Good use of Excel, SharePoint, OneDrive, CRM systems,WhatsAppand email
• PropertyLettings and Managementexperience, HMO Management experience is abonus
• A car owner with a valid driving licence and confident travelling across sites

This is an ideal role for someone who:

• Already has a flexible work or lifestyle
• Wants to earn extra income in a people-facing role
• Enjoys local travel and meeting new people
• Allcommunications received prior to 2pm on a working daymustberepliedtonolater than5pmthesameworkingday.Allcommunication after 2pm must be replied to no later than 2pm the following working day. This applies to WhatsApp, emails, and any other communication platforms
• Workflow system (Clickup, Trello, Arthur etc task list must be cleansed daily with each active task havingacommentaddedandallduedatesadjusted.There shouldbe0taskswith out-of-date due dates
• Weekly and monthly 1:1projectshouldbefullycleansedbeforemeetingandall meeting points added before commencing
• Supporting theend to endprocess(s) for property management, tenant issues, concerns, queries, repairs, maintenance,certifications, licensing and compliance
• Co-ordinating various resourcesas requiredto completetasks, repairs and maintenance jobs
• Supporting staging properties and making units ready for occupation
• Liaise with tenants to keep them updated, engaged, and actively part of the tenant community
• Arrangingproperty viewings and inspectionstosupport clients with buying, selling, tenanting, and managing properties
• Property inspections and managing landlord communications, statements, queries and conducting routine certifications
• Support with creating, updating, enhancing business processes &procedures
• Conduct any larger projects as may be agreed from time totime
• Reply to all WhatsApp groups andmessages
• Prepare for weekly 1:1 by clearing project and adding all discussionpoints
• Supporting theend to endprocess(s) for property management, tenant issues, concerns, queries, repairs, maintenance,certifications, licensing and compliance
• Co-ordinating various resourcesas requiredto completetasks, repairs and maintenance jobs
• Supporting staging properties and making units ready for occupation
• Liaise with tenants to keep them updated, engaged, and actively part of the tenant community
• Arrangingproperty viewings and inspectionstosupport clients with buying, selling, tenanting, and managing properties
• Property inspections and managing landlord communications, statements, queries and conducting routine certifications
• Support with creating, updating, enhancing business processes &procedures
• Conduct any larger projects as may be agreed from time totime
• Reply to all WhatsApp groups andmessages
• Prepare for weekly 1:1 by clearing project and adding all discussionpoints

Job Type

Part time,20 - 25hours per week

Mon – Fri Flexible between the hours of 10 – 5pm, Sat 9 – 1pm (rotational)

Location

Property locations are various; East Midlands covering Leicester, Derby, Coalville, Hinkley, Melton Mowbry, Nottingham

Qualifications, Skills and Experience

• Approachable, confident, friendly with excellent communication
• Someone with good eye for detail, and a polished appearance
• Self- motivated, reliable and able to work on their own initiative
• Good at problem solving and thinking outside of thebox
• Good use of Excel, SharePoint, One Drive, CRM systems,WhatsAppand email
• PropertyLettings and Managementexperience, HMO Management experience is abonus

Salary and Benefits

• Basic Hourly Pay £15-17 based on experience
• Flexible Remote Working

Requirements

To apply send a CV, short covering letter about why you would like the job and match your experience to the duties and send the results from the GeniusU test (see link below) to [e-mail].