Property Manaer

The Travel Chapter Group.; Bideford; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading property management company in the UK seeks a Property Manager to manage holiday homes and ensure excellent guest experiences. The position involves coordinating housekeeping and maintenance, supporting guests, and maintaining operational standards. The ideal candidate will have strong customer service, organisational skills, and the ability to work in a fast-paced environment. Join a supportive team in a newly refurbished office environment with free parking.

Benefits

Newly refurbished office environment

Free on-site parking

Supportive team

Variety in work

Qualifications

• Proven customer service experience in a fast‑paced environment.
• Excellent organisational, planning and multitasking skills.
• The ability to build strong relationships with a wide range of people.

Responsibilities

• Coordinate Managed Services across a regional portfolio of holiday homes.
• Support guests before, during and after their stay.
• Work with housekeeping and maintenance suppliers to maintain high standards.

Skills

Customer service experience

Organisational skills

Planning and multitasking

Strong relationship building

Attention to detail

Confidence in using systems

Flexibility for a 7-day operation

Job description

Property Manager

Hours: 0.8 FTE (approx. 30 hours)
Work pattern: This role operates across seven days. Core working days will be Thursday, Friday, Saturday and Sunday.
Location: On-site in a newly refurbished office in Bath with free parking
Contract: Permanent

Create an outstanding experience for guests and homeowners

Travel Chapter’s Property Management team makes holidays feel effortless. As a Property Manager, you will coordinate our housekeeping and maintenance activity, support guests with queries and ensure our properties are always guest‑ready.

This role is fast‑paced, varied and people‑focused. You will be supported by an established and knowledgeable team and based in a brand‑new office environment with ample free parking.

Your next chapter

We know the perfect candidate does not need to tick every box. If the role excites you and you can do most of the below, we would love to hear from you.

What you will be doing

• Coordinating Managed Services across a regional portfolio of holiday homes
• Supporting guests before, during and after their stay
• Working with housekeeping and maintenance suppliers to maintain high standards
• Planning and problem‑solving to keep operations running smoothly
• Carrying out periodic property visits and spot checks
• Handling feedback and complaints constructively
• Managing stock levels, supplier invoices and charges
• Helping with the onboarding of new properties and supporting growth
• Delivering service aligned to homeowner expectations and KPIs

Operational cover & on‑call
To support our seven‑day operation, the team participates in an on‑call rota. Current on‑call hours are 5pm–9pm Monday to Saturday and 9am–9pm on Sundays, with retainer payments made in addition to salary. A review is underway to explore a move towards shift‑based working, which may replace the existing on‑call structure in the near future. This role will participate in the rota on a fair and pro‑rata basis with the wider team.

What you will bring

• Proven customer service experience in a fast‑paced environment
• Excellent organisational, planning and multitasking skills
• A positive, solutions‑focused mindset
• The ability to build strong relationships with a wide range of people
• High attention to detail and a focus on presentation standards
• Confidence using systems, data and structured processes
• Flexibility to support a 7‑day operation, including the core days listed above

Experience in holiday lettings, housekeeping coordination, maintenance scheduling or property operations would be helpful but is not essential.

Why Travel Chapter

Travel Chapter is a certified B‑Corp and a Sunday Times Best Place to Work. We care about the experience we create for homeowners, guests, communities and our people.

You will enjoy:

• A newly refurbished office environment
• Free on‑site parking
• An experienced and supportive team
• Real ownership and variety in your work

Ready to start your next chapter?

If this sounds like you, apply today. We would love to talk.