Project Manager

AKQA; London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading digital agency in London is seeking a Project Manager to oversee the full lifecycle of client projects, ensuring high-quality deliverables within budget. The ideal candidate has experience in digital agency environments, excels in communication, and can manage client relationships effectively. This role includes managing project teams, forecasting resource requirements, and risk management, all within a hybrid work model.

Benefits

Extensive range of benefits

Hybrid work approach

Support for life choices

Qualifications

• Experience delivering full life-cycle projects in a digital agency environment.
• Strong customer service ethos committed to quality and improvement.

Responsibilities

• Successfully deliver projects up to £350k budget on time and to quality.
• Communicate effectively with all stakeholders.
• Manage multiple suppliers, partners, and clients for project success.

Skills

Project Management

Effective Communication

Risk Management

Team Leadership

Client Relationship Management

Tools

AKQA Management Information System (Workbook)

Job description

At AKQA, we blend the imaginative application of art and science to create beautiful ideas, products, and services. With an entrepreneurial and collaborative approach, we design adaptive digital services and applications that capture the imagination and deliver impressive returns for our clients.

The Delivery team are at the epicentre of all projects, ensuring they’re delivered to the highest quality, on time, and that clients receive the greatest possible value from their investment.

The teams key focus is to build collaborative relationships and effective communication with project teams and clients alike. AKQA’s process and governance standards are industry leading; providing the tools, training and team support to make this possible.

Working with globally recognised and highly respected sporting and lifestyle brands, the Project Manager is responsible for the full life cycle of medium sized client projects from inception through to delivery. With the support of the Programme Director and Client Service Leads, the role is responsible for translating a brief into a detailed scope document, planning and budgeting projects accurately and managing the project and team effectively. This is a client-facing role requiring effective communication and management across all internal disciplines.

ROLE REQUIREMENTS

• Successfully deliver projects up to/or above £350k budget, with high-quality deliverables, on time and to budget.
• Identify what success looks like for each project, with client agreement, to ensure we achieve that as a team.
• Elicit and document accurate requirements internally or from clients at outset of project.
• Use AKQA management information system (Workbook) to effectively create, track and monitor overall projects, burn rates and financial progress. Highlight potential overruns before they occur. Escalate and resolve financial issues as they happen.
• Author well-crafted Project Status Reports, ensuring they are submitted on time, every week (95% compliance target).
• Forecast resource requirements across teams and assist Resource Management and the People team to plan proactively.
• Tailor and communicate an appropriate project structure by methodology or project phase. Document this clearly in the scope of work.
• Communicate effectively to all stakeholders, both verbally and in written formats.
• Work with leads to accurately estimate an agree scope of work according to the most appropriate model (e.g. fixed-price, capped time and materials, by project phase).
• Write thorough, considered scopes of work that can act as a contract for your projects. Define and agree the scope of work internally and with client/s and ensure projects are delivered within this agreed scope.
• Track and report financial status of a project against current estimate. Highlight potential overruns before they occur.
• Set up, structure and deliver a diverse range of fast-moving global projects that are innovation-based, technically and organisationally complex, strategic, digital, brand and comms focused.
• Manage multiple suppliers, partners and client/s to ensure best outcome for both client/s and AKQA. Keep stakeholders informed of project progress at all times and manage expectations proactively.
• Proactively identify, manage and mitigate risks on a project, focusing on solutions.
• Balance specific client demands with project realities and reliably close the loop on all open issues in a timely manner.
• Present information effectively via multiple channels: at ease presenting in team meetings or to the occasional larger group setting.

QUALITIES AND CHARACTERISTICS

• Experience of delivering full life-cycle projects in a digital agency environment, implementing innovative, interactive and consumer-focused solutions.
• Experience working on digitally led campaigns and websites. Global branding, 360 campaigns and innovation project experience is also desirable.
• Accomplished communicator who gains the confidence of the business and the trust of clients.
• Able to build strong relationships and achieve results under potentially difficult circumstances.
• Proven ability to work well under pressure with a high degree of flexibility and fluidity. Self-motivated and comfortable working independently.
• Possess good business acumen and sound judgment.
• Strong customer service ethos, committed to quality, with the will to drive improvements.
• Excellent attention to detail.
• Constantly strive to improve AKQA delivery practices, processes and procedures.

AKQA is committed to developing wellbeing and supporting life choices for our team. We provide an extensive range of benefits. To find out more.

We believe great work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach including required in-office days. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

AKQA is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.