Product Support Technician

Methodfi; City of London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A cutting-edge technology company in the City of London is seeking a Product Support Engineer to assist in the development and support of neuromonitoring devices. This role involves hands-on maintenance, troubleshooting, and support throughout the product life cycle. The ideal candidate should have substantial experience with lab tools, strong soldering skills, and an aptitude for mechanical assembly. Comprehensive employee benefits, including equity plan and private insurance, are offered.

Benefits

Company equity plan

Salary-sacrifice pension scheme

Private medical, dental and vision insurance

Group life assurance

Comprehensive mental health support

Unlimited holiday allowance

Free lunch twice a week

Fresh fruit and snacks

YuLife subscription

Access to Udemy for development

Responsibilities

• Assist in maintaining and supporting prototypes, including assembly.
• Perform hands-on troubleshooting across electronics and software.
• Conduct repairs and system-level checks under engineer guidance.
• Perform soldering and cable assembly tasks.
• Use lab tools for testing and measurements.
• Support optical subsystem alignment and testing.
• Assemble mechanical components with attention to detail.

Skills

Engineering technician experience

Proficiency with lab tools

Soldering skills

Technical documentation improvements

Mechanical assembly aptitude

Communication skills

Familiarity with optics

Support for prototype hardware

Basic electronic knowledge

Medical device experience

Jira/Confluence familiarity

Tools

Oscilloscope

Digital Multimeter

Power Supply Unit

Test Jigs

Job description

At CoMind, we are developing a non‑invasive neuromonitoring technology that will result in a new era of clinical brain monitoring. In joining us, you will be helping to create cutting‑edge technologies that will improve how we diagnose and treat brain disorders, ultimately improving and saving the lives of patients across the world.

The Role

As a Product Support Engineer, you will support our fleet of devices deployed both externally. As a Product Support Technician, you will provide hands‑on support to our existing fleet of devices. You will help assemble, maintain, and troubleshoot prototype systems across electronic, software, and mechanical domains, ensuring they are reliable, functional, and ready for internal and external use. Additionally, you will assist the product development organisation with electronics and mechanical rework, testing, and construction of cables and test fixtures.

This role is ideal for a technician with strong hands‑on skills, a process mindset, and an interest in supporting products throughout their life cycle.

At CoMind, all team members work at least 4 days per week from our new Kings Cross offices, plus a flexible work‑from‑home day.

Responsibilities

• Assist in maintaining and supporting an existing fleet of prototypes, including assembly, rework, calibration, and updates.
• Perform hands‑on troubleshooting across electronics, basic software setup, and mechanical assemblies.
• Conduct repairs, part replacements, board rework, and system‑level checks under engineer guidance.
• Perform soldering (through‑hole and SMT rework), crimping, cable assembly, and general electronics handling.
• Use lab tools such as oscilloscopes, multimeters, power supplies, logic analyzers, microscopes, and test jigs.
• Support optical subsystem alignment or testing where applicable (experience not required, training provided).
• Assemble mechanical subcomponents, housings, and fixtures with high attention to detail.

Skills & Experience

• 2+ years of experience as an engineering technician, product support technician, manufacturing technician, or similar hands‑on role.
• Strong proficiency with lab tools (oscilloscope, DMM, PSU, etc.) and general test/measurement practices.
• Solid soldering skills, including board rework and wiring/cable assembly.
• Ability to follow and help improve technical documentation, including work instructions and test procedures.
• Hands‑on aptitude with mechanical assembly, hand tools, and troubleshooting.
• Strong organisation, documentation, and communication skills.
• Familiarity with optics, optical alignment, or optical instrumentation (a plus but not required).
• Experience supporting prototype hardware or small‑batch builds.
• Familiarity with electronics fundamentals and basic embedded/software concepts.
• Experience in medical devices, regulated industries, or ISO 13485 environments.
• Experience using Jira, Confluence, or other documentation systems.

Benefits

• Company equity plan so all employees share in the success of the company
• Salary‑sacrifice pension scheme
• Private medical, dental and vision insurance (medical history disregarded)
• Group life assurance at 4× annual income
• Comprehensive mental health support, including unlimited access to 1:1 sessions with trained professionals
• Unlimited holiday allowance (+ bank holidays) and one week of remote working per quarter
• Free lunch twice per week via JustEat and free dinner on those days where you need to work later
• Twice weekly deliveries of fresh fruit and a comprehensive selection of snacks and drinks
• YuLife subscription, allowing you to turn your daily steps and meditation into discounts at a range of stores
• Access to Udemy for upskilling and professional development