Product Support Engineer — Tech & Knowledge Advocate

Coveo Solutions Inc.; Greater London; Remote; GBP 40,000 - 50,000; Full time

Job summary

A technology firm in Greater London is seeking a product specialist to enhance customer interactions. In this role, you will manage support cases, collaborate with clients and R&D to solve technical issues, and create knowledge articles. Candidates should possess skills in Python, JavaScript, CSS, and HTML, along with strong communication abilities. This is an opportunity to work in a dynamic environment that values learning and teamwork, all while ensuring clients receive optimum value from the technology.

Qualifications

• Passionate about learning and technology.
• Comfortable communicating in English with clients in the US.

Responsibilities

• Review ongoing support cases and plan actions.
• Contact clients to gather necessary information.
• Document solutions and create knowledge articles.
• Participate in professional development and service improvement projects.

Skills

Knowledge of Python

Knowledge of JavaScript

Knowledge of CSS

Knowledge of HTML

Effective communication

Job description

A technology firm in Greater London is seeking a product specialist to enhance customer interactions. In this role, you will manage support cases, collaborate with clients and R&D to solve technical issues, and create knowledge articles. Candidates should possess skills in Python, JavaScript, CSS, and HTML, along with strong communication abilities. This is an opportunity to work in a dynamic environment that values learning and teamwork, all while ensuring clients receive optimum value from the technology.