Tech Support Specialist - Workforce Management

Voice AI Space; City of London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading technology support firm in the City of London seeks a Technical Support Specialist. The ideal candidate has over 2 years in a technical customer-facing role at a SaaS company, experience with SQL and APIs, and a passion for solving customer problems. Responsibilities include aiding customers via email and Slack and representing their needs to improve product direction. The role offers flexibility and the chance to build internal processes.

Qualifications

• 2+ years in a technical customer-facing role at a SaaS company.
• Experience working with SQL, APIs and integrations.
• Strong attention to detail and a demonstrated track record of learning new skills.

Responsibilities

• Delight our customers by creating great experiences when they need help.
• Provide expertise on Assembled’s product to help customers.
• Investigate new issues in the product and fix them.

Skills

Customer empathy

SQL

APIs

Technical aptitude

Excellent communication

Persistence

Job description

A leading technology support firm in the City of London seeks a Technical Support Specialist. The ideal candidate has over 2 years in a technical customer-facing role at a SaaS company, experience with SQL and APIs, and a passion for solving customer problems. Responsibilities include aiding customers via email and Slack and representing their needs to improve product direction. The role offers flexibility and the chance to build internal processes.