Product Specialist

Incognito Software Systems Inc; Remote; GBP 30,000 - 40,000; Full time

Job summary

A cultural software solutions provider based in the UK is seeking a Product Specialist to join its team. This remote role involves helping arts and culture organisations streamline their operations and deliver exceptional experiences using the Artifax platform. Responsibilities include consulting with clients, training users, and providing support to ensure successful implementation of solutions. The ideal candidate has excellent communication and analytical skills, alongside a good understanding of the arts sector.

Benefits

Competitive salary

Region-specific benefits

Remote-first flexibility

Career growth opportunities

Qualifications

• Experience managing multiple stakeholders and balancing competing priorities.
• Proactive and organised approach with strong attention to quality.
• Willingness to adopt and explore AI-powered tools.

Responsibilities

• Deliver structured consultancy to configure Artifax products.
• Facilitate online and on-site training sessions.
• Build strong client relationships to support adoption and retention.
• Provide telephone and email support as part of helpdesk.

Skills

Clear communication skills

Analytical thinking

Stakeholder management

Attention to detail

Knowledge of arts sector

Experience with PRINCE2 or similar

Confidence with Microsoft Excel

Job description

Product Specialist page is loaded## Product Specialistlocations: Remote, United Kingdom, England/Walestime type: Full timeposted on: Posted 4 Days Agojob requisition id: R59298**Job Summary:**PRODUCT SPECIALIST – ARTIFAX SOFTWARE Remote (UK) | Full-time | Professional Services**Job Description:****Help cultural organisations work smarter and deliver exceptional experiences**As a Product Specialist, you’ll help arts and culture organisations run complex events smoothly, streamline their operations, and get real value from the Artifax platform. You’ll work closely with users to understand how they operate and design clear, effective system setups that give teams confidence and clarity in their day-to-day work.If you enjoy solving operational problems, shaping efficient processes, and supporting the people who bring cultural programmes to life, this role gives you the chance to make a meaningful impact across theatres, museums, festivals, universities, and other cultural venues in the UK and beyond.**About the role**You’ll partner with clients throughout onboarding, configuration, and ongoing optimisation, translating operational needs into practical, scalable solutions. You’ll deliver tailored training, create accurate specifications, and guide users on best practice. Collaboration is central to the role: you’ll work closely with colleagues in Sales, Client Success, Technical Services, Development, and Product to ensure a smooth, consistent experience from implementation through long-term adoption.As part of an AI-first organisation, you’ll also incorporate AI tools and workflows to enhance the quality, efficiency, and scalability of the services you deliver.**About Artifax**Artifax Software builds industry-leading event and venue management tools for the arts and culture sector. Our platform is used by performing arts centres, museums, festivals, universities, and cultural organisations around the world. We’re a remote-first, values-led team backed by the stability of Volaris Group, with a culture that’s collaborative, supportive, and always evolving through feedback.**What you’ll do*** Deliver structured, process-led consultancy to configure Artifax products in line with client needs and best practice* Facilitate online and on-site training sessions tailored to user roles and organisational workflows* Produce clear, accurate functional specifications for reports and development work* Build strong client relationships that support adoption, retention, and long-term success* Provide telephone and email support as part of our helpdesk offering* Support the Sales team with pre-sales insight, demonstrations, and solution design* Contribute to documentation, training materials, and client-facing resources* Participate in internal training, team meetings, and sector events as required**What you’ll bring*** Clear, confident communication skills and the ability to explain technical concepts to varied audiences* Strong analytical thinking, with the ability to understand, challenge, and improve client processes* Experience managing multiple stakeholders and balancing competing priorities* A proactive, organised approach with strong attention to detail and a commitment to quality* Knowledge of the arts and culture sector, ideally within an arts venue or event-focused organisation* Experience with structured methodologies (PRINCE2 or similar)* Confidence working with datasets and tools such as Microsoft Excel* A willingness to adopt and explore AI-powered tools to enhance your work* Work with inspiring arts and culture organisations making a real impact* Be part of a supportive, specialist team that values curiosity and shared learning* Enjoy autonomy, variety, and meaningful work that shapes how clients deliver events and programmes* Grow through coaching, training, and real-world project experience* Benefit from remote-first flexibility, a competitive salary and region-specific benefits designed to support your wellbeing* Join a stable, values-led company backed by Volaris Group**If you’re excited about helping cultural organisations succeed through thoughtful consultancy and expertly-designed systems, we’d love to hear from you.****Worker Type:**Regular**Number of Openings Available:**1At Volaris Group we are all about finding the right people for the right role and allowing them the opportunity to directly contribute to the successes of our organization. Our employees are experts in their field, passionate about what they do and always looking for new and better ways to solve our industry's problems. Our staff come from a wide range of cultural, educational and geographic backgrounds and are able to work in a dynamic entrepreneurial environment that values individual perspectives. We offer competitive compensation, a comprehensive benefits package and the chance to learn from the best in the business. *Volaris Group is an equal opportunity employer, we recruit, hire, train, promote and provide all other privileges of employment to qualified people without regard to age, race, color, creed, national origin, gender, gender identity, gender expression, disability, marital status, veteran status, citizenship status, ethnicity, familial status, religion, sexual orientation or any other classification for which discrimination is prohibited.* Volaris Group is part of a CSI Group of Companies