Product Manager Partner Experience

8x8; City of London; On-site; GBP 70,000 - 100,000; Full time

Job summary

A leading technology firm is seeking a Product Manager to drive the development of their global partner ecosystem. This role requires a strong background in Partner Relationship Management and cross-functional leadership to enhance partner lifecycle experiences. Ideal candidates will have 7–10 years of experience in Product Management and proven success in SaaS environments. Competitive compensation and career growth opportunities are offered.

Benefits

Competitive compensation

Comprehensive benefits

Career growth opportunities

Qualifications

• Experience in PRM or partner-facing SaaS product roles.
• Proven experience delivering complex B2B solutions.
• Telecom/UCaaS/CPaaS industry experience.

Responsibilities

• Own the product roadmap for partner program capabilities.
• Lead agile product development with clear requirements and user stories.
• Drive continuous improvement through data analysis.

Skills

Product strategy

Partner Relationship Management (PRM)

Cross-functional leadership

Data analysis

Communication

Stakeholder management

Education

7–10+ years in Product Management

Salesforce certifications (Administrator, Experience Cloud Consultant, Sales Cloud Consultant)

Tools

Salesforce

Tableau

Job description

## Product Manager - Partner Experience**We are looking for a **Product Manager** with a strong background in **Partner Relationship Management (PRM)**, product strategy, and cross-functional leadership to drive the development and optimization of our global partner ecosystem. This role will redefine how our partners engage with our platform, enhance lifecycle experiences—from onboarding to monetization—and deliver measurable impact through innovation and scale.*** **Own the product roadmap for partner program capabilities: onboarding, training, co-selling, incentive models, analytics, and certifications.*** **Collaborate cross-functionally with UX, Engineering, Operations, Sales, and Marketing to deliver seamless partner experiences and scalable tools.*** **Lead agile product development: writing clear requirements, user stories, acceptance criteria, and sprint planning documentation.*** **Define and manage OKRs for PRM platform initiatives with a focus on delivery excellence and iterative value.*** **Act as the internal advocate for partners—ensuring their needs inform all aspects of the partner experience.*** **Design and evolve partner tiering, performance tracking, and incentive frameworks in collaboration with Channel and GTM leaders.*** **Drive continuous improvement through data analysis, satisfaction metrics, and partner engagement insights.*** **7–10+ years in Product Management, with 3+ years in PRM or partner-facing SaaS product roles.*** **Proven experience delivering complex B2B solutions across partner portals, billing, enablement, and incentive models.*** **Preferred Expertise in Salesforce Experience Cloud, CPQ, and Sales Cloud, with the ability to configure and manage partner-specific workflows.*** **Experience integrating 3rd-party tools (e.g., Tableau, Marketing Cloud, PRM accelerators) for engagement and analytics.*** **Demonstrated success leading cross-functional teams including Sales, Alliances, Marketing, Finance, and Engineering.*** **Strong understanding of partner lifecycle processes: onboarding, accreditation, lead distribution, deal registration, and billing.*** **Experience managing PRM portal configuration, user access, and global partner segmentation.*** **Analytical mindset with a strong grasp of partner metrics, usage data, and business impact modeling.*** **Ability to influence senior stakeholders through data-driven storytelling and clear articulation of business value.*** **Excellent communication, collaboration, and stakeholder management skills.*** **Telecom/UCaaS/CPaaS industry experience with complex partner ecosystems.*** **Experience in SaaS reseller models, enterprise provisioning, and network integration.*** **Salesforce certifications: Administrator, Experience Cloud Consultant, or Sales Cloud Consultant.*** **Background in change management or transformation programs.*** **Familiarity with Agile/Scrum frameworks and iterative product delivery.*** **Be the driving force behind a transformative partner program with real business impact.*** **Collaborate with high-performing teams at the intersection of technology, partnerships, and innovation.*** **Access competitive compensation, comprehensive benefits, and career growth in a fast-paced, outcome-driven environment.**