Product Manager-Customer Platforms (CRM / FSM / CPQ / Ecommerce)

Watson-Marlow Fluid Technology Solutions; Cheltenham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A multinational industrial solutions provider in Cheltenham is seeking an experienced Product Manager to oversee CRM systems and drive cross-functional collaboration. This role involves developing teams, ensuring data integrity, managing a significant budget, and fostering a culture of continuous improvement. The ideal candidate should possess strong leadership skills, be experienced in dealing with complex systems, and demonstrate a commitment to change management. Benefits include competitive salary, flexible working, and various inclusivity initiatives.

Benefits

27 days holiday allowance

Comprehensive private healthcare

Enhanced pension plan

Discretionary bonus

Qualifications

• Experience in a complex business environment with multiple systems.
• Proven delivery experience in both Waterfall and Agile environments.
• Managed support operations and platform maintenance.

Responsibilities

• Lead and develop high performing teams across the business.
• Ensure proper adoption and value delivery of CRM products.
• Champion data integrity and drive training globally.

Skills

Stakeholder engagement

Analytical skills

Agile methodologies

Change management

Leadership

Education

ITIL Foundation, Prince 2 or equivalent

Agile Practitioner certification

Job description

Product Manager-Customer Platforms (CRM / FSM / CPQ / Ecommerce)

Role Overview

To maximise the return on investment in the CRM/FSM/CPQ/Ecomm systems by optimising understanding, consistency of use, adoption, data integrity and requests for development across Spirax Group. This is a hands‑on role, requiring regular work with other stakeholders and cross‑functional teams acting as a bridge between the technical and service innovation/business development teams to ensure the technology solutions are practical and meet the needs of the business. The role will also be required to develop an ongoing training, implementation and communication plans to drive consistent and effective use and understanding of the CRM/FSM/CPQ / Ecomm products across our teams.

Your objectives and responsibilities

Lead and develop high performing teams, supporting agile working practices, and a modern delivery culture across the business landscape.

• Budget responsibilities of c£1.2 M, budget vs actual monthly analysis, with a target of ± 5 %.
• Lead on business and process change implementation, providing input and solutions in relation to the CRM/FSM/CPQ/Ecomm products, while working within the architecture standards and Global Model.
• Lead on a consistent and appropriate adoption of the CRM/FSM/CPQ/Ecomm products across our Group, while driving training services group wide.
• Ensure the approach to data integrity / data quality in the system/s are regularly reviewed and action taken to ensure consistency and reduce duplication or inaccuracy, while working with our MDM global teams.
• Champion adoption of the CRM/FSM/CPQ/Ecomm creating a wider understanding of the value it brings.
• Work with teams across Spirax Group to identify priority areas for development that have the most impact, revenue or improved ways of working.
• Work closely with IT and Digital teams, in addition to our suppliers, to deliver maximum benefit from the CRM/FSM/CPQ/Ecomm products.
• Identify areas where the system is under‑used or could provide improved ways of working and raise with the appropriate managers.
• Development of dashboard/reports which can be regularly updated with key performance information and shared with Managers across the Spirax Group.

Your previous experience

• Experience working in a complex business environment, with multiple of system environments to work with and manage.
• Experience in the full software development life cycle, requirements, analysis, specification, development, testing and release.
• Worked with on‑site / near‑shore delivery teams.
• Proven delivery experience in Waterfall and “Agile” environment.
• LCM experience within other organisations.
• Business Partner or Business Analyst previous experience.
• Managed support operations (L1/L2), monitoring, and platform maintenance.

Tobe successful in this role

• Demonstrate Company Core Values at all times.
• Self‑motivated individual who is able to engage, challenge, negotiate and influence at all levels to develop and maintain collaborative working relations across IT and non‑IT departments.
• ITIL Foundation, Prince 2 or equivalent, Agile Practitioner.
• Strategic thinker with product management mindset.
• Strong collaboration and stakeholder engagement skills.
• Clear communicator, skilled in change and adoption management.
• Analytical, with focus on value delivery and impact measurement.Agile, adaptable, and comfortable with shifting priorities.
• Influential leadership and team enablement abilities.
• Passionate about innovation and digital transformation.

Benefits

You will receive a competitive salary (and a discretionary bonus), flexible working and excellent benefits including 27 days holiday allowance (before bank holidays), 3 days’ paid volunteering leave, comprehensive private healthcare, enhanced pension plan, life assurance, optional participation in a Share Ownership Plan, free onsite parking, flexible benefits, and access to a personal discounts portal. We also offer a range of additional support and benefits through our Everyone is Included Group Inclusion Plan, detailed below.

We are passionate about creating inclusive and equitable working cultures where everyone can be themselves and achieve their full potential. For us, that means supportive teams and strong relationships where everyone’s contribution is valued - across social and cultural backgrounds, ethnicities, ages, genders, gender identities, abilities, neurodiversity, sexual orientation, religious beliefs, and everything else that makes us human and unique.

We want everyone to be able to make their difference here, so we will always consider requests for flexible working.

We know that everyone needs some extra help from time to time too, so we have introduced a range of additional benefits through our Group Inclusion Commitments. These include gender‑neutral parental leave, 15 days of extra paid caregiver leave, paid time off and support for anyone experiencing pregnancy loss or domestic abuse, menopause‑friendly workplace principles and more. Learn more at https://www.spiraxgroup.com/en/life-at-spirax/our-inclusive-group/our-inclusion-commitments.

We are also a Disability Confident Committed Employer. If you would like to apply using this scheme, please select this option in our application form or notify our recruitment partners.

Spirax Group is a FTSE 100 and FTSE4Good multi‑national industrial engineering Group with expertise in the control and management of steam, electric thermal solutions, peristaltic pumping and associated fluid technologies.

Our Purpose is to create sustainable value for all our stakeholders as we engineer a more efficient, safer and sustainable world. With customers in 165 countries, we provide the solutions that sit behind the production of many items used in daily life, from baked beans to mobile phones!

In short, the job is a product‑management role focusing on ERP systems integration across a complex industrial engineering group. The role requires cross‑functional collaboration, data governance, training, reporting and budget oversight.