Presales Engineer

Buzzeasy; London; Hybrid; GBP 40,000 - 70,000; Full time

Job summary

A technology solutions provider is looking for a Pre-Sales Engineer to enhance customer engagement and deliver tailored automation solutions. The ideal candidate will have 3-5 years of experience in technical roles, strong communication skills, and a background in enterprise software. Join a dynamic team dedicated to shaping AI-powered customer experiences in a flexible work environment.

Benefits

Flexible hybrid work culture

Competitive compensation

Global exposure opportunities

Qualifications

• 3-5 years’ experience in a presales, solution consulting, or technical advisory role.
• Solid understanding of enterprise software sales cycles.
• Experience in building demo environments.

Responsibilities

• Design and deliver intelligent automation solutions tailored to customer needs.
• Conduct detailed discovery sessions and business needs analysis workshops.
• Deliver customised product demos and proofs-of-concept.

Skills

Technical Solutions Design

APIs and Integrations

Presentation Skills

Communication Skills

Education

Bachelor’s degree in a technical field

Job description

Graia Greater London, England, United Kingdom

Graia Greater London, England, United Kingdom

Direct message the job poster from Graia

At Graia, we work on empathetic AI technology to empower businesses grow by delivering exceptional experiences for their customers and employees.

About Graia.ai

Graia, a Bosqar Invest Company, is a next-generation AI solutions provider delivering Agentic CCaaS and Agentic AI Platform to help enterprises make better decisions, faster. Through a combination of AI agents, business process orchestration, and insight-driven automation, Graia.ai empowers organisations to move from insight to action seamlessly. We believe successful AI starts with understanding the human side of tech and by prioritising the user perspective – we drive seamless GenAI adoption & exceptional conversational AI experiences to deliver business growth. Our culture is open, collaborative, and high-performing—built for those ready to innovate and lead in the rapidly evolving technology space.

The Role

We’re looking for a highly skilled and customer-centric Pre-Sales Engineer to join our team in the United Kingdom. As a Pre-Sales Solutions Engineer at Graia.ai, you will play a key role in articulating the technical and business value of our solutions to prospective clients. You will partner with account executives, product managers, and engineers to design and deliver intelligent automation solutions tailored to customer needs, enabling clients to realise tangible business outcomes from Graia.ai’s platform.

Key Responsibilities:

Solution Design & Client Engagement

Collaborate with the sales team to deeply understand client challenges and business processes.

Translate customer requirements into technical solutions using Graia.ai’s product stack.

Conduct detailed discovery sessions and business needs analysis workshops.

Technical Expertise & Demonstrations.

Deliver customised product demos, proofs-of-concept (POCs), and pilot projects to demonstrate value.

Build and iterate low-code/no-code prototypes using the Graia.ai platform.

Articulate platform capabilities around agent-based automation, process orchestration, and analytics.

Support sales in responding to RFPs/RFIs with technical write-ups and architecture diagrams.

Document solution designs, data flows, and integration approaches.

Maintain strong handover documentation to post-sales delivery teams.

Cross-functional Collaboration.

Work with product teams to provide feedback based on real customer use cases.

Help define new solution accelerators and repeatable frameworks for industry-specific offerings (e.g. financial services, insurance, supply chain).

Stay current on industry trends and best practices in CCaaS, CX, AI, automation and cloud platforms.

What You Bring:

3–5 years’ experience in a presales, solution consulting, or technical advisory role.

Solid understanding of enterprise software sales cycles and solution selling.

Solid understanding of APIs, integrations, and common SaaS architectures.

Experience working with or supporting CCaaS, CX, or AI-driven platforms.

Excellent presentation skills and the ability to articulate technical concepts to non-technical audiences.

Bachelor’s degree in a technical field (e.g., Computer Science, Engineering) or equivalent experience.

Experience in building demo environments or working in low-code platforms.

Strong communication and storytelling skills to engage both business and technical stakeholders.

Ability to simplify complex AI and automation concepts into business value narratives.

Why Join Graia?

Shape the future of AI-enabled customer experience technology.

Work with a world-class product and an inspiring team.

Enjoy a flexible hybrid work culture with opportunities for global exposure.

Competitive compensation and performance-driven growth opportunities.

Graia is an equal opportunity employer committed to building a diverse and inclusive workplace.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales, Business Development, and Information Technology

• Industries

  IT Services and IT Consulting

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