Practice Support Assistant

Primary Care:24; England; On-site; GBP 27,000; Full time

Job summary

A community-focused healthcare organization seeks a Practice Support Assistant to provide high-quality support across various practices. The role requires a minimum of 5 years' experience in a general practice setting and excellent communication skills. Responsibilities include supporting clinical teams, ensuring patient confidentiality, and managing records. Benefits include a competitive salary of £26,136 per annum, 27 days annual leave, and participation in NHS programs. Join our team and contribute to accessible primary healthcare!

Benefits

27 days annual leave

NHS pension scheme

Colleague wellbeing package

Cycle to work scheme

Qualifications

• Minimum of 5 years’ experience as a receptionist/coder/care navigator.
• Full clean driving license is essential.
• Full flexibility to travel to all Primary Care 24 sites.
• Ability to communicate effectively at all levels.

Responsibilities

• Provide flexible high-quality support to any practice as needed.
• Carry out duties of Care Navigator, Medical Receptionist, and Clinical Coder as required.
• Ensure patient confidentiality and safety through correct processes.
• Prepare clinical rooms and perform security checks.

Skills

Experience in a general practice setting

Excellent communication skills

Excellent organizational skills

Knowledge of Microsoft Office

Tools

EMIS clinical systems

Job description

# Practice Support Assistant## Job IntroductionPractice Support AssistantAs a Senior Support Assistant you will support practice resilience and act as a role model and mentor to the teams.Salary £26,136.00 per annumLocation: Various practices based in – Sefton, Litherland, Seaforth, Netherton, Crosby, Thornton, Maghull, Highton, Bootle, Garston & NetherlyContract: Permanent full time 37.5 hoursShifts: Monday – Friday between the hours of 07.30-18.30What will you be doing* Provide flexible high-quality support to any practice, workload and service, immediately relocating to another site due to changes in operational staffing should the need arise.* Carry out and be fully confident in the duties of a Care Navigator, Medical Receptionist and a Clinical Coder when required by the service.* Provide operational support to the onsite practice and clinical team.* Ensure all records are accurate in either written or electrical format* Record essential information in a concise and accurate manner using EMIS web systems processes.* Ensure patient confidentiality at all times.* Ensure safety of our patients by following correct processes.* Open premises and complete security checks, ensure all clinical rooms are prepared at the beginning and end of each day and perform the closure procedure to set alarms and lock premises as and when required.* Ensure that all incidents, complaints and safeguarding concerns are escalated appropriately following the correct process.* Meet key performance indicators targets as set out and agreed.* Identify any patients that require immediate emergency response and refer to correct emergency ambulance service.* Ensure all patients are treated with respect and adapt to any communication needs.What do I need* A minimum of 5 years’ experience working in a general practice setting as a receptionist/coder/care navigator.* A full clean driving licence is essential* Full flexibility to be able to travel to all Primary Care 24 sites* Experience of working in a changing and challenging environment* Excellent communication skills and able to communicate effectively at all levels.* Excellent organisational skills with the ability to prioritise effectively.* Knowledge of Microsoft office.* Experience in using EMIS clinical systems.Primary Care 24 (PC24) is a not-for-profit social enterprise established in 1990, delivering NHS contracts exclusively. The majority of our surplus is reinvested in patients and staff. We believe that primary healthcare should be accessible for everyone and are committed to delivering the best quality care we can, challenging social exclusion and working locally, where and when we can, to support our communities. We combine the best of the NHS with social enterprise innovation, developing solutions for NHS primary care and caring for our clinicians so that they can, in turn, care for our patients.* £26,136.00 salary per annum,* 37.5 hours (Operational hours Monday - Friday 7:30am – 18:30)* 27 days annual leave (pro rata) – previous NHS service will be taken into account.* NHS pension scheme* NHS car fleet scheme* NHS home electronics scheme* Cycle to work scheme* Eligible to apply for blue light card* Colleague wellbeing package - which includes a doctor line, access to Westfield rewards, wellbeing support and gym discounts.* Colleague eventsCome join our proud team!This vacancy may close before the closing date if the recruiting manager deems sufficient applications have been received. Therefore, it is advised to complete your application as early as possible to avoid disappointment.The following content displays a map of the job's location.| OpenStreetMap contributors### Practice Support Assistant* **Salary** £26,136.00 per annum* **Job Reference** PC24/TP/653/207* **Contract Type** Full Time* **Closing Date** 1 February, 2026* **Division** Operations* **Department** Primary Care - GP Practices* **Location** Primary Care 24 Practices & Hub, United Kingdom* **Posted on** 15 January, 2026