Practice Support Administrator

Kingswood Medical Group; Swindon; On-site; GBP 60,000 - 80,000; Full time

Job summary

A local healthcare provider in Swindon is seeking a full-time Practice Support Administrator to provide essential administrative support within their GP surgery. The role involves managing patient correspondence, answering calls, and maintaining accurate records to ensure smooth operations. Strong organisational and communication skills are essential. This position offers competitive hourly pay ranging from £12.27 to £12.85. Full training will be provided for candidates without previous experience in a healthcare setting.

Benefits

Onsite parking

Qualifications

• Strong organisational and time-management skills required.
• Excellent communication and interpersonal skills essential.
• Ability to work effectively as part of a team necessary.

Responsibilities

• Provide general administrative support to the practice.
• Answer incoming telephone calls professionally.
• Manage patient correspondence and maintain accurate records.

Skills

Organisational skills

Communication skills

Teamwork

Attention to detail

IT skills

Tools

Microsoft Office

Job description

Job Summary

We are seeking a reliable and organised Practice Support Administrator to join our GP surgery on a full-time basis. The postholder will provide essential administrative support to an established team of administrators, helping to ensure the smooth and efficient running of the practice while delivering a high standard of service to patients and staff.

• Provide general administrative support to the practice and existing administration team
• Answer incoming telephone calls in a professional and courteous manner, directing queries appropriately
• Manage patient correspondence, including letters, forms, and scanning documents into clinical systems
• Maintain accurate patient records in line with practice policies and data protection requirements
• Support the team with ad hoc administrative tasks as required
• Work collaboratively with colleagues to ensure efficient day-to-day operations

Skills and Experience

Essential:

• Strong organisational and time-management skills
• Excellent communication and interpersonal skills
• Ability to work effectively as part of a team
• Good attention to detail and accuracy
• Confident IT skills, including Microsoft Office

Desirable:

• Previous experience in an administrative role preferred
• Experience working in a GP surgery or healthcare setting desirable but full training will be provided

Personal Attributes

• Professional and courteous manner
• Ability to remain calm under pressure
• Flexible and willing to support colleagues
• Commitment to confidentiality and patient care

• Monday to Friday
• 9:00am – 5:00pm
• 30 minute unpaid lunch break
• onsite parking

Salary:

£12.27 – £12.85 p/h