Post Office Specialist

Co-Operative Energy Ltd; Penkridge; On-site; GBP 40,000 - 60,000; Full time

Job summary

A cooperative energy provider in Penkridge seeks a Post Office Specialist who excels in customer service and has a keen understanding of product offerings. The ideal candidate is confident, approachable, and has cash handling experience. You will be responsible for processing forms, dealing with customer complaints, and ensuring compliance with legal obligations. This role offers various perks including employee discounts, annual leave, and comprehensive health and wellbeing programmes.

Benefits

Employee Discounts

30 Days Annual Leave

Health and Wellbeing Programmes

Full Training and Development Plans

Enhanced Family Leave

Qualifications

• Demonstrated ability to handle cash transactions accurately.
• Strong customer service skills to deal with complaints professionally.
• Ability to understand and explain products and promotions to customers.

Responsibilities

• Process forms and applications efficiently.
• Comply with legal requirements and minimize risk.
• Complete regular compliance checks in accordance with society policies.

Skills

Confident and approachable nature

Cash handling experience

Strong IT skills

Previous experience in retail/sales

Job description

Being a Post Office Specialist with Your Co‑op is more than processing forms and applications. We pride ourselves on our exceptional customer service, taking the time to truly understand our customers needs and requirements.

• Complying with legal requirements and obligations to minimise risk and inspire confidence
• Understanding the products we sell and offering guidance to customers, sharing any promotions
• Dealing with customer complaints professionally and in a timely manner
• Completing regular compliance checks in line with society policies and procedures

*Please note, successful candidates will be subject to a P250 (Credit Check)

Who are we looking for?

• Confident and approachable nature
• Cash handling experience
• Strong IT skills
• Previous experience in retail/sales preferred but not essential

At Your Co‑op, we are dedicated to building a diverse and inclusive workplace where our colleagues can bring their authentic selves to work, so if you’re excited about this role but your past experience doesn’t align perfectly with the job description, still click apply! You could be the candidate we are looking for

What can we offer you?

• Employee Discounts – Save up to 60% off Childcare , 20% off your Food Shop and 15% off your next Holiday
• 30 Days Annual Leave - Rising with service up to a maximum of 37 days
• Health and Wellbeing Programmes – Benefit from our Stream App and our partnership with Grocery Aid for financial and mental health support
• Full Training and Accredited Development Plans
• Enhanced Maternity, Paternity and Family leave and more!

Apply today! If you would like more information, please email our team at [emailprotected]