POS Supervisor: Lead Service & Sales Growth

JD Sports Fashion Australia Pty; Manchester; On-site; GBP 24,000 - 32,000; Full time

Job summary

A leading sports fashion retailer is seeking a Supervisor in Manchester to lead customer service efforts and drive sales within the store. The ideal candidate will have at least 2 years of retail experience, demonstrating a passion for exceptional service and the ability to coach a team. Responsibilities include maintaining visual standards, improving financial performance, and ensuring product availability. The role offers training and development opportunities, staff discounts, and a dynamic work environment.

Benefits

Staff discount

Training and development opportunities

One month paid parental leave for full-time employees

Access to Employee Assistance Program

Qualifications

• Minimum 2 years of experience in retail or similar industry.
• Passionate about delivering exceptional service.
• Positive attitude and ability to motivate team.
• Excellent time management skills.
• Strong interpersonal and communication skills.

Responsibilities

• Model exceptional customer service every time.
• Coach team for outstanding service.
• Drive sales and KPI performance.
• Ensure shop floor product availability.
• Maintain company retail standards.
• Support management with financial performance.
• Assist with new team member training.

Skills

Customer service excellence

Team coaching

Sales performance

Time management

Interpersonal communication

Job description

A leading sports fashion retailer is seeking a Supervisor in Manchester to lead customer service efforts and drive sales within the store. The ideal candidate will have at least 2 years of retail experience, demonstrating a passion for exceptional service and the ability to coach a team. Responsibilities include maintaining visual standards, improving financial performance, and ensuring product availability. The role offers training and development opportunities, staff discounts, and a dynamic work environment.