Planning & Admin Officer

Connected Local Government; Sandwell; On-site; GBP 60,000 - 80,000; Full time

Job summary

A local government authority in England seeks a Planning & Admin Officer to oversee repair planning for approximately 27,500 properties. Responsibilities include managing administrative tasks, delivering exceptional customer service, and collaborating with stakeholders. The ideal candidate will have a strong background in administration and excellent organisational and communication skills. This role offers a competitive salary and comprehensive benefits package, with prospects for professional development. Join our mission to enhance community living experiences.

Benefits

Competitive salary

Comprehensive benefits package

Opportunities for professional development

Qualifications

• Previous experience in administration or a similar role.
• Strong organisational skills with the ability to manage a high volume of tasks.
• Excellent communication skills, both written and verbal.

Responsibilities

• Coordinate and plan repairs for a large number of properties.
• Manage administrative tasks related to repairs.
• Provide exceptional customer service to residents.

Skills

Organisational skills

Communication skills

Customer service

Job description

We are seeking a dynamic and organised Planning & Admin Officer to join our team, overseeing the planning of repairs for approximately 27,500 properties in our community. As a crucial member of our organisation, you will be responsible for general administration tasks, ibeere ensures a high level of customer service, monitoring key performance indicators (KPIs), and efficiently handling calls from stakeholders.

• Coordinate and plan repairs for a large number of properties, ensuring timely and efficient resolution of issues.
• Manage administrative tasks related to repairs, including documentation, data entry, and record‑keeping.
• Provide exceptional customer service to residents, addressing inquiries and concerns with professionalism and efficiency.
• Handle incoming calls from various stakeholders, including residents, contractors, and internal departments, maintaining clear and effective communication.
• Monitor and track key performance indicators to assess the effectiveness of repair processes and identify areas for improvement.

Requirements for the role

• Previous experience in administration or a similar role.
• Strong organisational skills with the ability to manage a high volume of tasks.
• Excellent communication skills, both written and verbal.
• Customer service‑oriented mindset.
• Ability to work collaboratively with internal and external stakeholders.
• The ability to record accurate details and use our IT systems is essential.

Benefits

• Competitive salary.
• Comprehensive benefits package.
• Opportunities for professional development and growth.

If you are a proactive individual with a keen eye for detail and a passion for delivering excellent customer service, we invite you to apply. Join our team and play a crucial role in enhancing the living experience for our community members.

Hours

37 hours per week – our opening hours are 8:00 am to 6:30 pm, Monday to Friday.

Rachel Marsh on [e-mail]

To apply please click theApply Nowlink below.